Front Desk Agent

Job Description

Job Description

The Front Desk Agent plays a crucial role in ensuring a seamless and welcoming experience for guests at our hospitality establishment. Working within a small team of 2-5 employees, this role involves managing guest arrivals and departures, handling reservations, and providing essential information and assistance. The position follows split shifts and demands a proactive approach to customer service, including complaint resolution and coordination with housekeeping to maintain an efficient front desk operation.

Responsibilities

• Manage guest check-in and check-out processes
• Handle reservation management and updates
• Provide excellent customer service and assist with inquiries
• Answer phone calls and direct them appropriately
• Resolve guest complaints promptly and professionally
• Perform cash handling activities accurately
• Assist guests with information and local recommendations
• Maintain the cleanliness and organization of the lobby area
• Coordinate with housekeeping for room readiness and special requests
• Manage room keys and ensure security protocols
• Keep accurate records of daily front desk activities

Preferred Qualifications

• 1+ years of experience in hospitality or customer service
• Familiarity with reservation systems
• Strong customer service orientation
• Effective communication skills
• Conflict resolution capabilities
• Experience in cash handling
• Close attention to detail
• Ability to work well within a team