Membership Services Executive

Membership Services Executive

Austin FC joined Major League Soccer (MLS) as the League's 27th club in January 2019. Austin FC officially began competing in MLS in April 2021, and in the 2025 season qualified for the MLS Cup Playoffs while also reaching and hosting the final of the U.S. Open Cup. Austin FC plays its home matches at Q2 Stadium, a 100% privately financed, state-of-the-art stadium which earned certification as a zero-waste venue in 2024. Austin FC sold out all 88 MLS home matches it played at Q2 Stadium during its first five season in the league, including three home MLS Cup Playoff matches. Austin FC is actively seeking a driven and motivated Membership Services Executive to assist in managing and delivering superior service to the Austin FC season members. In this role, you will be responsible for connecting the Club with the Austin community to promote the Austin FC brand while building and maintaining relationships with the Austin FC season members. You will also participate in key marketing campaigns to educate the Austin community on Austin FC products. Each Membership Services Executive will be part of a team that will develop and execute effective renewal strategies to deliver memberships and programs in order to meet the needs of members of the Austin community to achieve both their objectives as well as Austin FC's objectives for awareness, engagement, and continued support. The position is based in Austin, TX and the role will be in-person at Austin FC's business office.

Are You Someone That:

Has a positive attitude, strong work ethic and passion for selling? Is competitive, goal-oriented, and motivated by achieving ambitious renewal and revenue goals? Enjoys solving complex member issues and can think creatively to find solutions that strengthen long term relationships? Understands the need to partner with (and support) non-revenue-generating departments? Thrives in a culture of high performance and continuous improvement that values learning and quality? Consistently prioritizes projects, meetings and fast-changing schedules while remaining productive and professional? Enjoys being challenged and has a desire to develop innovative, positive outcomes? Is agile and able to respond effectively to the rapidly changing needs of a fast-paced / high-growth organization? Works well within in a collaborative, team-driven, and goal-based environment?

You Will:

Manage and build relationships with current season members as well as create new opportunities for season members and future referrals; and Take ownership of member concerns from start to finish, ensuring timely follow up and resolution; and Deliver high-quality service to current and prospective members on matchdays and other Club events while proactively identifying opportunities to retain, grow, and deepen member relationships; and Be responsible for reaching or exceeding individual renewal and touchpoint goals; and Generate new premium hospitality, new season memberships, and group sales revenue through referrals proactive prospecting, and leveraging relationships to reach or exceed new sales goals; and Utilize Salesforce CRM to log interaction with clients to enhance sales and service efforts; and Meet defined daily call numbers and weekly call duration goals; and Work through assigned service campaigns to engage current and potential season members.

You Have:

Bachelor's Degree required Prior sports and entertainment industry experience a plus, but not required Proficiency in Microsoft applications and CRM systems. Proficiency in SalesForce Demonstrated ability to receive feedback, apply learnings, and continuously improve performance Demonstrated service experience with a proven record of performance that consistently meets or exceeds goals and strategic objectives High proficiency in relationship building, relationship management and networking skills Evidence of being a strategic, creative thinker with the ability to develop and implement processes and plans A commitment to diversity and inclusion both internally and externally Demonstrated ability to communicate effectively using a variety of media with diverse audiences English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages even better An outstanding work ethic and attention to detail

Other Details:

It is the policy of Austin FC not to discriminate against any employee or applicant for employment because of race, color, sex, national origin, religion, age, gender, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, genetic information, or any other characteristic protected by applicable law. All selected candidates are subject to passing a background check prior to employment. This role requires a significant commitment to Austin FC matchdays, Club events, evenings, weekends, and holidays in addition to the traditional Monday through Friday business hours. Success in this position requires flexibility and a willingness to support the business when our fans are engaging with the Club.