Patient Care Specialist

Description The Patient Care Specialist (PCS) plays a key role in supporting the daily operations of the residential program and ensuring the safety, structure, and well-being of clients in recovery. This position involves direct client interaction, monitoring behavior and activities, assisting with daily living needs, supporting therapeutic programming, and maintaining a positive and recovery-oriented environment. Patient Care Specialists help clients develop independent living skills and reinforce treatment goals under the supervision of clinical and administrative staff. Key Responsibilities 1. Client Supervision & Support Provide continuous supervision and support to residential clients to ensure a safe, structured, and respectful environment. Monitor client movement throughout the facility including dorms, common areas, meals, and scheduled activities. Reinforce program expectations, house rules, curfews, and daily schedules. Encourage accountability, life skills development, and participation in treatment programming. Maintain professional boundaries and demonstrate trauma-informed interactions with all clients. 2. Residential Operations & Daily Activities Assist with daily residential operations including client orientation, room assignments, and facility routines. Support the coordination of meals, medication line movement, group attendance, and recreational activities. Monitor dorm areas and common spaces to ensure cleanliness, organization, and appropriate client conduct. Assist with structured life-skills activities such as chores, hygiene routines, and daily responsibilities. Provide support during admissions, discharges, and transfers as directed by supervisors. 3. Safety, Monitoring & Crisis Response Conduct routine rounds, headcounts, and dorm checks according to program policy. Monitor client behavior and promptly report safety concerns, rule violations, or unusual activity. Respond appropriately to behavioral incidents, conflicts, or emergencies using de-escalation techniques. Assist in maintaining a safe facility environment by identifying and reporting hazards or maintenance issues. Follow all emergency procedures including fire drills, evacuation procedures, and safety protocols. 4. Documentation, Communication & Compliance Accurately complete required documentation including rounds logs, incident reports, and observation records. Communicate important client updates, behavioral concerns, and shift information to supervisors and incoming staff. Maintain client confidentiality and follow all HIPAA and ethical guidelines. Participate in shift handoffs, team meetings, and required training sessions. Follow all facility policies, procedures, and regulatory requirements including DBHDS, Medicaid, and Joint Commission standards. Our Mission Helping people overcome addiction so each person thrives and builds a healthier, more meaningful life. Our Values THRIVES reflects the core values that guide how we serve our clients, support our staff, and shape our culture and standards of care. Trust : We do what we say. Consistency builds trust. Hospitality : We treat everyone with dignity and respect. Responsibility : We own our work and follow through - and we don’t make excuses. Integrity : We do the right thing, always. Value-Driven Care : We deliver care that truly makes a difference. Excellence : We strive to improve every day and we don’t cut corners. Safety : We maintain a structured, high quality environment that prioritizes the safety and support of both clients and staff. Why Work at Wildwood Recovery Center? Be part of a supportive team that helps individuals on their journey to recovery and wellness. We offer flexible scheduling from some positions and a supportive environment that values the well-being of our employees. We are committed to fostering personal and professional growth within our team. Wildwood Recovery Center creates opportunities for employees to take on new responsibilities and grow within the recovery community. Wildwood Recovery Center recognizes that relevant experience may substitute for formal education requirements when not required by regulation and/or credentialing. What You Can Expect from Us At Wildwood Recovery Center, our THRIVES values guide how we support our team and operate every day. We are committed to: Providing the tools, training, and leadership support you need to succeed and grow in your role. Operating a reliable, well-structured program that promotes quality care, stability, and long-term success. Recognizing and rewarding meaningful contributions while prioritizing internal advancement based on merit and performance. Maintaining open communication and a respectful, psychologically safe workplace grounded in trust, excellence, accountability, compassion, hospitality, and safety. What We Expect from You As an employee at Wildwood Recovery Center, you are expected to: Execute your responsibilities accurately, efficiently, and with a strong sense of ownership. Collaborate professionally with colleagues and leadership to strengthen team performance and culture. Treat clients, families, and team members with dignity, respect, and professionalism at all times. Actively support a safe, structured, recovery-focused environment where both clients and staff can thrive. About Wildwood Recovery Center Wildwood Recovery Center is a compassionate, client-centered treatment facility located in Clintwood, Virginia that is dedicated to helping individuals reclaim their lives from substance use and co-occurring mental health disorders. We believe that recovery is possible for everyone and are committed to providing evidence-based care, education, and peer-driven support in a safe and nurturing environment. Our multidisciplinary team works collaboratively to foster healing, growth, and long-term wellness through personalized treatment and community connection. Requirements Education and Experience High school diploma or GED required. Experience in residential behavioral health, addiction treatment, or human services strongly preferred. Must be at least 18 years of age. A valid Virginia driver’s license with a clean driving record (for client transport duties) preferred. Reliable transportation to and from the facility. Must be able to pass a state and federal background check and drug screening per Virginia Department of Behavioral Health and Developmental Services (DBHDS) regulations. CPR, First Aid, and CPI (Crisis Prevention/Intervention) certification preferred or willingness to obtain within 30 days of hire. Familiarity with community resources, benefit programs, and recovery supports preferred. Knowledge of ASAM 3.5, 3.1, 2.5 standards, Virginia Medicaid service requirements, and residential SUD programming preferred. Skills and Abilities Needed for Success Compassionate, patient, and dependable with strong interpersonal skills. Ability to maintain professionalism and composure in high-stress or crisis situations. Strong written and verbal communication skills for documentation and teamwork. Understanding of addiction, recovery principles, and trauma-informed care. Ability to set and maintain professional boundaries with clients. Team-oriented and reliable; committed to client safety and dignity. Ability to stand and walk for extended periods. Ability to lift up to 25 pounds occasionally. Ability to respond quickly to emergencies or behavioral incidents. #J-18808-Ljbffr