Patient Care Specialist

Description

The Patient Care Specialist (PCS) plays a key role in supporting the daily operations of the residential program and ensuring the safety, structure, and well-being of clients in recovery. This position involves direct client interaction, monitoring behavior and activities, assisting with daily living needs, supporting therapeutic programming, and maintaining a positive and recovery-oriented environment. Patient Care Specialists help clients develop independent living skills and reinforce treatment goals under the supervision of clinical and administrative staff.

Key Responsibilities

1. Client Supervision & Support

• Provide continuous supervision and support to residential clients to ensure a safe, structured, and respectful environment.
• Monitor client movement throughout the facility including dorms, common areas, meals, and scheduled activities.
• Reinforce program expectations, house rules, curfews, and daily schedules.
• Encourage accountability, life skills development, and participation in treatment programming.
• Maintain professional boundaries and demonstrate trauma-informed interactions with all clients.

2. Residential Operations & Daily Activities

• Assist with daily residential operations including client orientation, room assignments, and facility routines.
• Support the coordination of meals, medication line movement, group attendance, and recreational activities.
• Monitor dorm areas and common spaces to ensure cleanliness, organization, and appropriate client conduct.
• Assist with structured life-skills activities such as chores, hygiene routines, and daily responsibilities.
• Provide support during admissions, discharges, and transfers as directed by supervisors.

3. Safety, Monitoring & Crisis Response

• Conduct routine rounds, headcounts, and dorm checks according to program policy.
• Monitor client behavior and promptly report safety concerns, rule violations, or unusual activity.
• Respond appropriately to behavioral incidents, conflicts, or emergencies using de-escalation techniques.
• Assist in maintaining a safe facility environment by identifying and reporting hazards or maintenance issues.
• Follow all emergency procedures including fire drills, evacuation procedures, and safety protocols.

4. Documentation, Communication & Compliance

• Accurately complete required documentation including rounds logs, incident reports, and observation records.
• Communicate important client updates, behavioral concerns, and shift information to supervisors and incoming staff.
• Maintain client confidentiality and follow all HIPAA and ethical guidelines.
• Participate in shift handoffs, team meetings, and required training sessions.
• Follow all facility policies, procedures, and regulatory requirements including DBHDS, Medicaid, and Joint Commission standards.

Our Mission

Helping people overcome addiction so each person thrives and builds a healthier, more meaningful life.

Our Values

THRIVES reflects the core values that guide how we serve our clients, support our staff, and shape our culture and standards of care.

• Trust : We do what we say. Consistency builds trust.
• Hospitality : We treat everyone with dignity and respect.
• Responsibility : We own our work and follow through - and we don’t make excuses.
• Integrity : We do the right thing, always.
• Value-Driven Care : We deliver care that truly makes a difference.
• Excellence : We strive to improve every day and we don’t cut corners.
• Safety : We maintain a structured, high quality environment that prioritizes the safety and support of both clients and staff.

Why Work at Wildwood Recovery Center?

• Be part of a supportive team that helps individuals on their journey to recovery and wellness.
• We offer flexible scheduling from some positions and a supportive environment that values the well-being of our employees.
• We are committed to fostering personal and professional growth within our team. Wildwood Recovery Center creates opportunities for employees to take on new responsibilities and grow within the recovery community.
• Wildwood Recovery Center recognizes that relevant experience may substitute for formal education requirements when not required by regulation and/or credentialing.

What You Can Expect from Us

At Wildwood Recovery Center, our THRIVES values guide how we support our team and operate every day. We are committed to:

• Providing the tools, training, and leadership support you need to succeed and grow in your role.
• Operating a reliable, well-structured program that promotes quality care, stability, and long-term success.
• Recognizing and rewarding meaningful contributions while prioritizing internal advancement based on merit and performance.
• Maintaining open communication and a respectful, psychologically safe workplace grounded in trust, excellence, accountability, compassion, hospitality, and safety.

What We Expect from You

• As an employee at Wildwood Recovery Center, you are expected to:
• Execute your responsibilities accurately, efficiently, and with a strong sense of ownership.
• Collaborate professionally with colleagues and leadership to strengthen team performance and culture.
• Treat clients, families, and team members with dignity, respect, and professionalism at all times.
• Actively support a safe, structured, recovery-focused environment where both clients and staff can thrive.

About Wildwood Recovery Center

Wildwood Recovery Center is a compassionate, client-centered treatment facility located in Clintwood, Virginia that is dedicated to helping individuals reclaim their lives from substance use and co-occurring mental health disorders. We believe that recovery is possible for everyone and are committed to providing evidence-based care, education, and peer-driven support in a safe and nurturing environment. Our multidisciplinary team works collaboratively to foster healing, growth, and long-term wellness through personalized treatment and community connection.

Requirements

Education and Experience

• High school diploma or GED required.
• Experience in residential behavioral health, addiction treatment, or human services strongly preferred.
• Must be at least 18 years of age.
• A valid Virginia driver’s license with a clean driving record (for client transport duties) preferred.
• Reliable transportation to and from the facility.
• Must be able to pass a state and federal background check and drug screening per Virginia Department of Behavioral Health and Developmental Services (DBHDS) regulations.
• CPR, First Aid, and CPI (Crisis Prevention/Intervention) certification preferred or willingness to obtain within 30 days of hire.
• Familiarity with community resources, benefit programs, and recovery supports preferred.
• Knowledge of ASAM 3.5, 3.1, 2.5 standards, Virginia Medicaid service requirements, and residential SUD programming preferred.

Skills and Abilities Needed for Success

• Compassionate, patient, and dependable with strong interpersonal skills.
• Ability to maintain professionalism and composure in high-stress or crisis situations.
• Strong written and verbal communication skills for documentation and teamwork.
• Understanding of addiction, recovery principles, and trauma-informed care.
• Ability to set and maintain professional boundaries with clients.
• Team-oriented and reliable; committed to client safety and dignity.
• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to respond quickly to emergencies or behavioral incidents.