Production Support Engineer

We are looking for a Production support Engineer to work for the Commercial Line of Business.

Below is the detailed Job Description:




Monitoring and Alerting:
Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.




Incident Response:
Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.




Automation:
Automate repetitive tasks and processes to improve efficiency and reduce manual effort.




Infrastructure Management:
Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.




Capacity Planning:
Plan for future capacity needs to ensure systems can handle anticipated workloads.




Release Engineering:
Develop and maintain processes for deploying software updates and releases.




Collaboration:
Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.




Documentation:
Maintain clear and concise documentation of systems, processes, and procedures.




Continuous Improvement:
Identify areas for improvement and implement changes to enhance system reliability and performance.




Skills and Qualifications:
Cloud Platform (OCP)
8+ Years experience in production support handling Prod incidents.
Excellent knowledge of OCP and windows environment.
Monitoring tools ( Dynatrace )
Operating System (Windows, Linux)
Scripting (Shell Scripting, Python, Power Shell)
Database (SQL database management, MongoDb)
Container Services (Kubernetes)
Disaster Recovery Planning and execution