Service Writer

Service Writer

Cal-Line - 40 - Livermore, CA 94551

Salary Range $30.00 - $35.00 Hourly Position Type Full Time Job Shift Day

Position Overview: We are seeking a motivated and customer-focused Service Writer to join our team. In this role, you will be responsible for delivering exceptional service to customers both in person and over the phone. You will also support daily operations by managing proper intake of machines with a focus on needed repairs, preparing estimates, managing workload priority, warranty filing/reconciliation, invoicing, and assisting in shop and yard as needed.

Service Writer Responsibilities:

• Developing strong customer relationships through the successful management of products and service delivery.
• Maintaining computerized customer profile information.
• Monitoring customer records to check for regular scheduled servicing and future remedial work and calling the customer to arrange appointments.
• Developing cost estimates, logging needed parts, and the time needed for repairs, and scheduling the most appropriate Service Technician.
• Conveying all necessary information regarding costs, parts, work, and Technicians to the customers and management.
• Meeting with customers to discuss their requirements and relaying those requirements to the Service Technicians.
• Contacting customers in the case of additional work to relay the details and extra costs.
• Entering the details of repair jobs on the company's network and preparing repair instructions and lists of needed replacement parts to the Service Technicians.
• Checking warranties and insurance, work in close contact with factory representative to obtain warranty authorizations, and file warranty claims for all warranty repairs made.
• Maintain knowledge base of the evolving products and service
• Upselling any additional repairs needed
• Assist service manager as needed.
• Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business.

Service Writer Requirements:

• A high school diploma or equivalent.
• Work experience and product knowledge may be advantageous.
• Computer literacy and knowledge of office software programs.
• Excellent communication and customer service skills.
• Strong record-keeping skills.
• Computer literacy Microsoft Word, outlook and excel experience a plus.
• The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.

To be successful in this role, you should have the following qualifications:

• Must have a valid driver's license and clean driving record
• Ability to lift up to 50 lbs. and work in varying weather conditions
• High school diploma or equivalent required
• Bilingual in English and Spanish is a plus

If you are a great team player with a strong work ethic and a great attitude and are interested in joining a fast-growing company with opportunities for advancement, please apply online or feel free to drop in and apply in person.

EEO Statement: Owen Companies are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.