Athlete & Member Enrollment Specialist

Job Description

Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

ATHLETE & MEMBER ENROLLMENT SPECIALIST — FORT WORTH, TX

Help athletes and adults find the right training program and get them in the door.

We're a sports performance training facility serving youth athletes and adults. We're looking for a high-energy communicator who understands athletic performance and strength training well enough to speak the language — someone who doesn't have to “sell” people, but can listen to a prospect's goals and persuade them that the right program is the right fit. This is an inbound-first role: you work warm leads from our paid ads, website, and social — not cold lists.

What you'll do

• Respond to inbound leads fast — your primary job. Every lead comes from our paid ads, website, or social channels. You call them quickly, follow up persistently, and work the pipeline daily: new inquiries, recent leads, and older leads that deserve another conversation
• Make a high volume of calls every day (expect 100–150 dials) plus texts and follow-ups, all to warm inbound leads and your pipeline, not cold lists
• Book qualified appointments (trials, assessments, and consultations) and confirm them so they show
• Pre-qualify prospects: understand their goals (youth athlete development, adult fitness, team training) and match them to the right program
• E arn extra by prospecting organic leads: outreach to local businesses, schools, clubs, and organizations (adults and youth athletes). Every organic prospect you generate (anyone not from paid ads who schedules and shows) pays you a bonus
• Keep the CRM clean: every call logged, every lead owned, every appointment confirmed

How success is measured – KPIs -- What they mean and why they matter

• Lead → Schedule rate: % of leads you convert into booked appointments. Your core production metric. 
• Schedule → Show rate: % of your booked appointments that walk in the door. Booking quality = confirmed, committed appointments. 
• Daily call volume: 100–150 outbound calls/day minimum. The activity that feeds everything
• Closed revenue (commission tier). Revenue from prospects you pre-qualified who close. Where your commissions scale

What we're looking for

• Communication first. Proven experience in a phone-heavy, customer-facing role (sales, appointment setting, membership, hospitality, or similar). You're articulate, warm, and persistent without being pushy.
• Fitness fluency. You understand athletic performance and strength training (as an athlete, coach, trainer, or serious practitioner) and can explain what we do credibly to a parent or an adult member.
• Goal-fit persuasion, not pressure. You connect a prospect's goals to the right program. The product sells itself when matched well; your job is the match and the appointment.
• Volume tolerance. You're comfortable making 100+ calls a day, hearing no, and dialing the next number.
• Reliability. In-person role; consistent schedule; CRM discipline.

Qualification criteria (minimum)

• 1+ year in a sales, appointment-setting, membership, or high-volume phone role (fitness industry a plus, not required)
• Knowledge of fitness/strength training (background as athlete, coach, or trainer strongly preferred)
• Comfortable with CRM systems and daily activity tracking
• Available for an in-person schedule including some evenings (when leads and parents are reachable)
• Legally authorized to work in the U.S.; reliable transportation