Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Tomball, TX

Northpointe Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation:

• Compensation: $16-18 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday.

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications and Skill Set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Northpointe?

Since 2010, Northpointe Animal Hospital has been a trusted provider of high-quality veterinary care for dogs and cats in Tomball, TX, and the surrounding communities. As a full-service small animal practice, we combine advanced medical capabilities with a welcoming, family-oriented atmosphere that makes both clients and team members feel at home.

Our experienced team of veterinarians, technicians, and support staff is passionate about providing exceptional patient care while fostering a collaborative and positive workplace culture. Equipped with modern technology and offering comprehensive medical, surgical, and dental services, our hospital provides opportunities to grow your skills and practice a high standard of medicine every day.

At Northpointe Animal Hospital, you'll be surrounded by compassionate professionals who value teamwork, continued learning, and outstanding service. If you're looking for a supportive environment where you can make a meaningful impact on pets and their families, we'd love to have you join our team.

Western Veterinary Partners