Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Banking organization, you will be based in Union Lake, MI. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description / Responsibilities Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer’s financial wellbeing. Collaborate with ecosystem partners to grow customers’ share of wallet. Position PNC solutions to drive new revenue and customer loyalty. Drive proactive sales conversations through a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and community centers of influence to acquire, expand, and retain relationships. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions using technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving customer loyalty. Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits. Participate in branch daily operations, ensuring they are completed efficiently and accurately. Qualifications Associate’s degree or equivalent, with at least 3+ years of related experience or product knowledge. Preferred: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs. Background checks required as per Consumer Financial Protection Bureau regulations. Education and Certifications No degree required for certification(s). Benefits Medical and prescription drug coverage (including Health Savings Account feature) Dental and vision options Employee and spouse/child life insurance Short and long‑term disability protection 401(k) with PNC match and pension and stock purchase plans Dependent care reimbursement account, back‑up child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance, including select fully paid programs Robust wellness program with financial incentives Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; up to 9 occasional absence days each year (unless otherwise required by law); and 15–25 vacation days each year depending on career level and service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io. Include “accommodation request” in the subject line and provide your name, job ID, and preferred contact method. For assistance, call View phone number on click.appcast.io and say “Workday.” All information will be kept confidential and used only as required to provide necessary accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act, and for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority regulations that prohibit the hiring of individuals with certain criminal history. California Residents: Refer to the California Consumer Privacy Act Privacy Notice for information on the use and disclosure of personal information in our hiring practices. #J-18808-Ljbffr