Veeder Root Technician

Pilot Flying J

Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to provide first-level technical support for the Veeder Root system across all company locations. This role will also be responsible for navigating FSM and assisting with PO Edits.
Learn how to navigate FSM and edit/correct Interface errors, distribution errors, ECT
Utilize defined Veeder Root processes and procedures to provide first level technical support to all company locations.
Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive experience
Monitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any issues at store level
Process first level phone calls and tickets, to timely resolution.
Troubleshoot hardware issues within stores and if necessary, once replacements have been received, assist stores with the installation of new hardware
Document escalations as necessary, forward notification
Monitor email requests for service and support
Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Qualifications
High school diploma or equivalent certification required
Help desk experience preferred
Basic knowledge of Microsoft Office
Basic knowledge of Microsoft Operating Systems
Basic knowledge of different computer software programs
Problem solving skills
Attention to detail
Ability to multitask and work effectively in a fast-paced environment under tight deadlines
Ability to communicate technical information to non-technical users
Travel required less than 5%
Long periods of sitting or standing required in an office environment
Additional Information
Nation-wide Medical Plan/Dental/Vision
Flexible Spending Accounts
Weekly pay
401K match
Tuition Assistance
Adoption Assistance
PTO
Fuel Discount

Job Location
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Vacancy posted 2 hours ago

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