PBX Operator
Holiday Inn Club Vacations
Job Description
Job Description
This position is responsible for assisting with all inbound information requests to the resort from owners, guests, resort departments, personnel, and guest units. The PBX Operator will respond to all inbound owner/guest requests or inquiries, internal service requests, and other information requests to ensure that all inquiries are addressed and resolved promptly, creating a sense of urgency and importance in the experience of our owners and guests. This position will have a solid understanding of resort facilities and services, as well as possess a general knowledge of club ownership services, in order to properly facilitate information requests from club owners and guests to the proper department for the resolution of any concerns, requests, or issues.
The PBX Operator will efficiently distribute calls to various individuals and departments as needed to ensure a timely response to any information request and guest satisfaction. They will also track all calls and information requests, as well as assist all departments as needed to ensure that timely service requests are met. Additional responsibilities include communicating room anomalies, coordinating all communication between the proper personnel via phone or radio, and providing clerical support for the department. Other activities include monitoring staff assignment completion times for requests. The PBX Operator will confer with other departments to coordinate and follow up on all guest-related issues. You may be required to work at the front desk as a Front Desk Specialist, as these departments often cross-train for appropriate business coverage.
COMPANY BENEFITS:
- Excellent Company Culture
- Comprehensive Benefits: Medical, Dental, Vision & Prescription
- EAP - Employee Assistance Program
- 401K with Company Match
- EAP-Employee Assistance Program
- PTO
- Heavily Discounted Hospitality Stays & the Company Perks Website
- Tuition Assistance
- One Free Meal Per Shift
- Growth Opportunities & Stability
ESSENTIAL DUTIES AND TASKS:
- Handle all Guest Service information requests from all incoming and outgoing communication areas as needed, while ensuring a timely response to promote guest satisfaction. Monitor all calls and guest requests to ensure timely resolution.
- Relay all communication to appropriate service departments, whether within the resort or to corporate club owner services, as required.
- Follow up with the owner, guest, and department concerns.
- Maintain complete records of guest-signed registration forms. Receiving and logging all incoming and outgoing mail and parcels for guests, owners, and other departments
- Provide front desk support to the department.
QUALIFICATIONS:
- Have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.
- May have in-person contact with guests and may directly address and mitigate guest concerns.
- Must be able to develop and maintain comprehensive knowledge of resort procedures and operations, and ensure communication of relevant information as required.
- Must possess a sincere dedication to providing an unsurpassed level of owner and guest satisfaction.
- Must have demonstrated exceptional verbal and written communication skills.
- Must demonstrate a commitment to the team.
- Must be able to multitask in a high-pressure environment.
- Must possess good computer, writing, and typing skills.
KNOWLEDGE, SKILLS & ABILITIES:
- A commitment to providing outstanding customer service.
- Knowledge of the Microsoft Office Suite.
- Able to acquire a clear understanding of timeshare ware applications.
- Basic knowledge of hardware and peripheral devices is required to perform the job. Specifically, multi-phone line systems and the ability to use multiple computer software programs at once.
- Ability to establish and maintain effective working relationships with co-workers and leaders.
- Strong problem-solving skills.
- Capable of seeing a task through to completion.
- Strong organizational skills.
- Excellent verbal and written communication skills. Fluent in the English language.
- Have timeshare resort or hospitality experience within the guest services industry and be able to professionally communicate via a telephone switchboard with enthusiasm, positivity, and sincerity.
EDUCATION and/or EXPERIENCE
- High School Diploma or GED equivalent, or an equivalent combination of training, education, and experience.
- At least one year of experience in the Hospitality industry and/or Customer Service background.
- Bilingual is a plus.
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate about life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
- ...Kick Broom Equipment Operator Position at VSS International, Inc. We are in need of a Kick Broom Equipment Operator for our VSS International, Inc job in South Lake Tahoe for a 2 week project during the summer months. This opportunity is contingent upon being awarded...SuggestedSummer workLocal area
$18 - $25.4 per hour
...efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions....SuggestedHourly payFull timePart timeWork experience placementSeasonal workImmediate startAll shiftsFlexible hoursShift workNight shift$18 - $25.4 per hour
...efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions....SuggestedHourly payFull timePart timeSeasonal workImmediate startAll shiftsFlexible hoursNight shift$4,000 - $6,000 per week
...their own employees. About Us:TransAm Trucking, Inc. was founded in 1987 and specializes in temperature-controlled freight. TransAm operates a fleet out of its headquarters in Olathe, Kansas. TransAm Trucking offers over-the-road, regional, dedicated, and local driving...SuggestedContract workFor contractorsLocal areaRelocation packageFlexible hours- Liberty Behavioral & Community Services, Inc. is looking for a Direct Support Professional (DSP) to provide essential support to individuals with intellectual and developmental disabilities. Your role involves assisting clients in daily living activities, implementing ...SuggestedFull timePart time
$18 - $25.4 per hour
...efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions....Hourly payFull timePart timeSeasonal workImmediate startAll shiftsFlexible hoursShift workNight shift- ...Search Masters has carved a niche in placing industrial engineers, manufacturing engineers, manufacturing managers, plant managers, operations professionals, and other functional roles such as IT, Sales, Marketing, and Accounting. Search Master's knowledgeable and...
- Select how often (in days) to receive an alert: Title: Human Resources Manager- Lake Tahoe District Requisition #: 659383 Location: Zephyr Cove, NV, US, 89448 Description: Job Description Zephyr Cove Resort, Adventure Mountain and Lake Tahoe Adventures are the best of ...Seasonal workWork at office
$18 - $25.4 per hour
...efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions....Hourly payFull timePart timeSeasonal workImmediate startAll shiftsFlexible hoursShift workNight shift$25 per hour
...Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system. • Communicate all arcade operational issues promptly to management. • Assist guests with game issues in a friendly and timely manner. • Keep token changers,...Part time- ...receipts and bills of lading and maintains required reports and records. Makes special deliveries and pickups as assigned. Operates company vehicles and material-handling equipment in a safe manner as assigned. Keeps warehouse clean and orderly. Uses extreme...Temporary workSummer workSeasonal workImmediate startShift work
- The General Maintenance Technician I performs services and repairs in the areas of plumbing, carpentry, painting, electrical, interior finishes, and appliance servicing. The technician is knowledgeable in the procedures and safety measures associated with industry and ...Temporary workWork experience placementImmediate start
$17.6 - $29.25 per hour
...and sanitize work areas and equipment. Wash, wipe, and clean tools, equipment, and counters. Sweep and/ or hose floor surfaces Operate an electric tow motor to move pallets from the receiving area to storage areas Instruct, supervise and direct Apprentice Meat Cutters...Apprenticeship- The General Maintenance Technician I performs services and repairs in the areas of plumbing, carpentry, painting, electrical, interior finishes, and appliance servicing. Is knowledgeable in the procedures and safety measures associated with industry and company standards...Temporary workWork experience placementImmediate start
$18 - $25.4 per hour
...efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions....Hourly payFull timePart timeSeasonal workImmediate startAll shiftsFlexible hoursNight shift- Job Description Job Description The General Maintenance Technician II performs maintenance service and repairs in the areas of plumbing, drywall, texture, tile, carpentry, painting, electrical, cabinetry, laminates, granite, and appliance servicing at a skilled level...Work experience placementShift work
- ...maintenance, equipment maintenance, electronic maintenance, roadside services, safety policies, safe hazmat handling, heavy equipment operations, electrical repairs, preventative maintenance, winch operations, crane operations, and diagnostic equipment operations. Your...Contract workRelocation packageFlexible hours
- ...Lime is the largest global shared micromobility business, operating in close to 30 countries across five continents. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered more than...Local areaShift workAfternoon shift
- ...across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. We are looking for Operations Specialists to join our team. In this role, you’ll help support our daily operations including deploying and retrieving our fleet...Local areaShift workAfternoon shift
$80k - $85k
...Lake Tahoe is easily accessible, and above all, it offers a fabulous escape from the world below. The Director of Hospitality Operations is responsible for ensuring the quality of Aramark?s products and services meet or exceed customer expectations. This opportunity...Local areaNight shiftWeekend work$70k - $75k
...ensure legal compliance and sound decision-making. Bachelor’s degree or equivalent experience to support strategic and day-to-day HR operations. Proficiency in Microsoft Office and HR technology to manage data, communication, and compliance tasks effectively. Strong...Full timeWork at office$16.9 - $20.3 per hour
The Save Mart Companies in South Lake Tahoe is seeking an E-Commerce Clerk. In this role, you will select and assemble products for online orders, ensuring freshness and quality. You will process payments, prepare orders for pickup, and hand them off to customers, providing...Hourly payShift work- Cornerstone OnDemand seeks an E-Commerce Clerk in South Lake Tahoe, California to select and assemble products for online orders. The ideal candidate will deliver exceptional customer service, process orders accurately, and ensure the freshness of products. Responsibilities...Shift workNight shift
$18 - $26 per hour
...vision insurance, 401(k) with company match, paid time off, paid holidays, tuition assistance programs, and opportunities for advancement into forklift operator, lead, or supervisor roles. Some locations may also offer shift differential pay and performance incentives.Hourly payFull timeWork at officeShift workNight shiftWeekend work$17.64 - $26.49 per hour
...H&R Block is hiring a seasonal Operations Technical Specialist in South Lake Tahoe, California. This role supports the operational readiness of tax offices by providing hands-on technical and logistical support including setup, maintenance, and closure of locations. The...Seasonal workWork at office$91.96k
Job Description Hub Group is Now Hiring Dedicated Local CDL-A Drivers in Reno, NV! Earn $91,960 per Year, Guaranteed - Home Daily - Full Benefits Top Pay & Benefits: Earn $91,960 per year, guaranteed Earn $1,768.46 per week, guaranteed Local routes, home...Daily paidTemporary workLocal areaImmediate startFlexible hoursDay shift$17 - $23 per hour
Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees are responsible for locating items in the warehouse, picking items using handheld...Hourly payFull timeWork at officeRelocation packageShift workNight shiftWeekend work$24 - $27 per hour
Job Description Job Position: Maintenance Location: South Lake Tahoe, CA 96150 Pay Rate: $24 - $27/hr Shift: Description: Now Hiring Apartment Maintenance Technicians! Put your maintenance skills to work! InterSolutions is currently hiring Apartment...Permanent employmentCurrently hiringImmediate startShift workWeekend work$18 - $25.4 per hour
...efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions....Hourly payPart timeSeasonal workImmediate startAll shiftsFlexible hoursShift workNight shift$24.4 per hour
Hourly Rate: $24.40 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Maintenance...Hourly payLocal areaWorldwideShift workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to PBX Operator. Be the first to apply!



