Registered Nurse Navigator

Job Description

Join the City of Chattanooga Team

Chattanooga, a vibrant and growing community of over 190,000 residents within a metropolitan area of nearly 600,000 is known as the "Scenic City" for a reason. Nestled along the Tennessee River and surrounded by the foothills of the Appalachian Mountains, we are a hub of outdoor adventure and innovation. Home to the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College, our city blends a rich industrial history with a tech-forward future—famously powered by the nation's first community-wide "Gig" fiber-optic network. The City of Chattanooga was also recently designated as a "National Park City," the first of its kind in the United States.

Our Organization

As a City, we are powered by a dedicated workforce of approximately 2,600 employees committed to excellence in public service and making Chattanooga the best community in the country. Our team ensures our city thrives through a wide range of municipal services, including:

• Public Safety: Chattanooga Police and Fire Departments.
• Infrastructure & Utilities: Public Works, Waste Resources, and specialized Stormwater management.
• Quality of Life: Award-winning Parks and Outdoors and Community Development systems and the Chattanooga Public Library.
• Transportation: The Chattanooga Metropolitan Airport (CHA) and citywide transit and pedestrian friendly initiatives.
• Innovation: Leading-edge smart-city programs with a commitment to cutting edge workforce development policies to ensure all our residents can get ahead.

Why Choose Chattanooga?

The City of Chattanooga's workforce is the heartbeat of our community. We don't just offer jobs; we offer careers with purpose: making Chattanooga the best city in America. We are committed to being the premier employer of choice in Southeast Tennessee by providing:

• Competitive Compensation: Robust pay scales that reflect our commitment to our staff.
• Work-Life Balance: Generous paid time off and flexible scheduling where possible.
• Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees.
• Growth: A focus on professional development and upward mobility within the organization.
• The Great Outdoors: Your Backyard Playground: Chattanooga isn't just near nature, it's immersed in it. As one of the most biodiverse cities in North America, the "Scenic City" offers an ecological richness that few places on earth can claim. Whether you are an adrenaline junkie or a weekend wanderer, world-class adventure is always less than an hour away.
• Vertical Adventures: Scale legendary sandstone cliffs in what is widely considered the premier rock climbing hub of the Southeast.
• Water & Rapids: From the high-octane whitewater kayaking of the Ocoee River to world-class bass fishing and peaceful paddling on the Tennessee River.
• Trails for Miles: Explore a massive network of mountain biking and hiking trails that wind through lush ridges, hidden waterfalls, and deep river gorges.

In Chattanooga, "work-life balance" means you can finish your shift and be at a trailhead or on the water before the sun sets.

Our mission is to work together to build a safe, vibrant, and sustainable city for all Chattanoogans. To do that, it takes a team of skilled and passionate individuals. So, if you'd like to call Chattanooga home – or maybe you already do! – and want to further your career through meaningful work that makes a true impact where you live, we'd love to talk to you.

Salary: $65,304 - $78,894 annually (GS.12)

Work Hours: Monday - Friday 8:00am - 4:30pm

*Hours may vary due to work assignments and projects*

Work Location: 6098 Debra Road, Chattanooga, TN

FSLA Status: This is an Exempt position.

Department: Community Development / CD Community Health

Summary

Under direct supervision of the Lead Nurse Navigator, the Registered Nurse Navigator provides comprehensive coordination of care for patients and their families/caregivers, to eliminate barriers to timely care, facilitate flow/access through area system health care resources, facilitate interactions, increase patient compliance and satisfaction, maintain point of contact with providers and frequently serve as an initial first point of contact for patients and families. Perform community needs assessments, oversees the planning, scheduling and implementation of clinical activities. Designs and develops educational materials for children and adults based on developmental level. Document activities and collect data for updating the Community Health dashboard.

Essential Functions:

Provides direct patient nursing care for specified patients.

Performs nursing assessments and triage of patient care needs for new and ongoing patients.

Oversees the planning, scheduling, and implementation of day-to-day clinical activities and procedures for navigated patients.

Work with physicians and other primary care providers to facilitate, coordinate and ensure patient access.

Central point of contact for all navigated patients; including interaction with medical, nursing, ancillary services.

Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, patients, and the public.

Collect and report data from patient on barriers, health care, medications, and prior treatments

Track order completion and follow up.

Monitor patient compliance with patient treatment plans.

Assist patients with referrals to outside resources and care coordination as needed.

Follows established policies, procedures, and objectives, continuous quality improvement objectives and safety, environmental, and/or infection control standards.

Collaborates with medical providers, patient care staff and clinic/facility management in the planning and implementation of patient and staff education.

Designs or participates in the creation of health education materials.

Address the high prevalence of chronic diseases.

Improve the health literacy and inequalities of the populations in assigned neighborhoods.

Support health related events hosted by other departments, centers, and other non-profits.

Develop health curriculum for health courses in the community, being mindful of cultural competence and health literacy levels.

Must meet regular attendance requirements.

Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.

Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree in Nursing and at least three (3) years of experience directly related to the duties and responsibilities specified; or any combination of equivalent experience and education. State certification or licensure from a state participating in the multistate privilege to practice. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Will be required to submit immunization records for review for required vaccines and TB testing. Must pass a pre-employment criminal background check.

A post-offer, pre-employment physical examination/medical history check may be a requirement for some positions.

Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).

Must provide proof of varicella immunity or obtain varicella vaccination within 90 days of employment.

Fingerprinting, and subsequent clearance, is required for this position.

Must maintain current certification and/or licensure status.

May be required to complete department-specific professional development activities.

Employees who provide services or work in patient care or clinical areas are required to be in compliance with the facility/organization's influenza and COVID-19 vaccination requirement.

Bilingual preferred (Spanish).

Supplemental Information

KNOWLEDGE AND SKILLS: Knowledge of supportive care principles and techniques for patients; Critical thinking skills; related accreditation and certification requirements; ethical principles and federal and state regulations governing the participation of human subjects in biomedical research; principles and procedures of clinical research; Ability to perform nursing assessments and patient triage; educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment; Ability to plan, implement and evaluate individual patient care programs; Ability to maintain quality, safety, and/or infection control standards; Ability to gather data, compile information