Systems Administration Analyst

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

Responsibilities:

• Manages and maintains complex systems.

• Performs implementations and upgrades in compliance with security guidelines.

• Ensures availability, security and integrity of assigned systems.

• Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.

• Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices.

• Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.

• Ensures adherence to Service Level Agreements regarding application availability.

• Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues.

• Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and t environment problems quickly.

• Creates and maintains accurate system run book for assigned systems.

• Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.

• Assists in capacity planning, performance monitoring and tuning on assigned systems.

• Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.

• Participates in project meetings supporting business objectives.

• Performs other duties and responsibilities as assigned.

Experience with:

• Concepts, principles and practices of systems administration.

• Application and web technologies.

• Monitoring tools to ensure required availability of assigned systems.

• Active Directory and DNS.

• Backup and recovery technologies.

• Virtualization concepts and technologies.

• Network and security concepts and technologies.

Ability to:

• Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

• Demonstrate a satisfactory level of technical and professional skill or knowledge in position- related areas; remains current with developments and trends in areas of expertise.

• Develop and use collaborative relationships to facilitate the accomplishment of work goals.

• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

• Work a non-standard shift including nights and/or weekends and/or have on-call responsibilities.