DIGITAL BANKING SPECIALIST

Digital Banking Services Position

This position is a critical part of the digital banking services we offer our customers. You will have an opportunity to work with technology providers and key company decision makers. As we continue to improve and expand the digital experiences we offer our customers, this position will continually evolve and you will have the opportunity to develop technical, analytical, and communication skills that can benefit you as you further your career at Stockman Bank.

Essential Duties & Responsibilities

Include the following:

• Provide tier two support to customers, Contact Center and Branches, escalate unresolved issues, including all relevant details, to appropriate staff and/or vendors.
• Contact and assist customers experiencing unique or complicated issues related to online banking or related ancillary products.
• Provide backup support Online Account Opening by reviewing applications, researching errors, contacting applicants and processing funding.
• Assist, research and help to resolve issues related to online banking and related products.
• Provide support to the Digital Banking Administrator in researching and testing upgrades and releases.
• Report system performance issues to vendor, business unit(s) and management.
• Participate in projects as assigned.
• Serve as primary and/or backup system administrator for other applications as assigned.
• Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

College degree or technical school preferred, or equivalent combination of education and experience. Conceptual understanding of database design and integration required. Prior experience in Digital banking, bank operations, project coordination, or similar financial functions preferred. Experience with bank applications and software administration a bonus.

Strong communication skills, both written and oral. Must be a self-starter; Ability to work independently or with a team; Ability to properly prioritize workload and remain adaptable under pressure; Must have strong organizational and analytical skills. Must possess a solid balance of technical and business knowledge.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

For full description, which includes physical mental demands please see attachment.