Server Assistant

Server Assistant/Floor Support Job Description

The Server Assistant/Floor Support is responsible for ensuring that every guest that dines with The Cake Bake Shop has "a magical and one of a kind experience" that will keep them coming back again and again. Servers Assistant/Floor Support must have a deep knowledge about Cake Bake Shop products to explain any ingredients, allergen warnings, and dietary restrictions; participate in suggestive selling and deliver all food and drinks to guests within the dining room.

Server Assistant/Floor Support Responsibilities – Tip-Producing Tasks

• Greet guests warmly and provide an elevated, polished dining experience.
• Deliver food, beverages, and desserts to guests in assigned sections.
• Engage guests in professional, brand-aligned conversation; use formal language and "on brand" phrasing.
• Greet guests warmly when assisting at tables and respond promptly to immediate guest needs.
• Deliver food promptly and accurately to guests in the dining room and bar area.
• Announce dishes professionally and ensure correct placement at tables.
• Deliver water, bread, beverages, or small guest requests when servers are unavailable.
• Assist servers with running food, beverages, and desserts to support uninterrupted guest service.
• Support celebrations, special moments, and guest-experience enhancements as directed.
• Maintain awareness of guest comfort, cleanliness, and service needs throughout the dining room.
• Present menus, explain menu items, ingredients, preparation methods, and inform guests of daily specials.
• Make menu recommendations and perform suggestive selling.
• Describe and recommend wines; present wine selections with appropriate glassware and pour wine for guests.
• Prepare and serve hot, cold, and mixed drinks.
• Garnish and decorate dishes or beverages in preparation for serving.
• Monitor guest satisfaction, respond to requests promptly, and resolve issues immediately.
• Process payments, prepare itemized receipts including sales tax, provide receipts, and thank guests for visiting.
• Check guest identification to verify legal age for alcohol service.
• Maintain awareness of allergen and dietary accommodations.
• Communicate guest needs, service issues, or concerns to management immediately.
• Escort guests to tables when assisting hosts or during peak service periods.
• Check with guests regarding the application of rewards or discounts.
• Provide guests with basic local information or directions when requested.
• Maintain a polished and clean uniform consistent with company standards.
• Adhere to all Steps of Service: greeting, timing, glitter, offerings, celebrations, and retail engagement.

Sidework Responsibilities – Tip-Supporting Tasks

All tip-supporting tasks are secondary to tip-producing service and must be time-limited. These activities directly support guest service but are not tip-producing on their own.

• Stock and prepare coffee, tea, milk, cream, bottled beverages, condiments, and garnishes.
• Brew coffee and tea; cut fruit (lemons, limes) for beverage service.
• Clean soda machines, espresso equipment, and server stations.
• Wash and polish glassware, silverware, and utensils used for guest service.
• Set and reset tables; align chairs; fold napkins; replenish table settings.
• Remove used dishes and glassware from tables and counters and transport them to designated cleaning areas.
• Restocking linens from the shed.
• Wipe tables, chairs, booths, and condiment areas.
• Actively pre-bus tables during service by removing used dishes, glassware, and utensils.
• Reset tables promptly after guest departure to support efficient seating flow.
• Communicate table readiness to hosts to maintain timely seating.
• Assist with expo setup and service station readiness during shifts.
• Monitor order timing and assist with communication between kitchen and FOH teams.
• Carry trays, dishes, and serviceware between kitchen and dining areas.
• Maintain cleanliness of guest-facing areas throughout the dining room during service.
• Sweep guest areas, wipe chairs, and maintain floor cleanliness as needed during service.
• Perform front-walk, patio, and entryway checks for debris during shifts.
• Assist with light restroom upkeep during service hours.
• Keep dish, glassware, and silverware racks stocked for service.
• Remove trash from service areas and replace liners.
• Transport linens to and from laundry areas as needed.
• Assist with putting away inventory or restocking items delivered to the dining room.
• Restock to-go packaging, linens, napkins, and service items.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Stock service areas, including credenzas with supplies such as coffee, food, tableware, and linens.
• Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, or checking and cleaning bathrooms.
• Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
• Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine
• Dust décor, wipe down display surfaces, and plug in decorative LED lamps.
• Maintain cleanliness and readiness of the service area throughout the shift.
• Perform sweeping or spot mopping within the immediate service area.
• Refill sanitizer bottles and other essential service supplies.
• Assist hosts by taking reservations or to-go orders, greeting, seating, and thank guests as needed.

Excluded Tasks (Non-Tipped Work)

The following activities are not part of the tipped occupation. If assigned, they will be treated and compensated as a separate, non-tipped position at the full applicable minimum wage:

• Deep cleaning (e.g., scrubbing floors, walls, hoods, or restrooms).
• Dishwashing or back-of-house prep unrelated to immediate guest service.
• Marketing, administrative, or clerical work.
• Any maintenance or event setup not directly related to guest dining service.
• Cleaning or polishing walls, shelving, furniture, or equipment beyond immediate service-area upkeep.
• Vacuuming or performing extensive floor care beyond limited spot cleaning in service areas.
• Cleaning restrooms beyond light, guest-facing checks (e.g., scrubbing, sanitizing, or restocking as a primary task).
• Carrying linens to or from laundry areas as a primary responsibility.
• Stocking refrigeration units, storage rooms, or supply areas unrelated to immediate service needs.
• Preparing full food items (e.g., sandwiches, hot dishes) outside of limited service-support food preparation.
• Mixing or preparing alcoholic beverages beyond incidental table-side service support.
• Replenishing steam tables, service bars, or production areas as a primary function.
• Performing inventory counts, ordering supplies, or requisitioning products.
• Performing duties primarily associated with other roles (e.g., host, cashier, dishwasher, cook, or janitorial staff).

Timekeeping and Pay

• Server Assistant/Floor Support must accurately record all hours worked through the timekeeping system.
• All time spent on non-tip-producing or non-tip-supporting tasks must be recorded separately and paid at the full minimum wage without tip credit.
• Off-the-clock work is strictly prohibited.
• Manager approval is required for any extended sidework or shift extensions.
• The Company takes a tip credit toward meeting minimum wage for hours worked in the tipped occupation, consistent with federal and state law.
• Server Assistant/Floor Support may participate in an approved tip pool, subject to the Company's tip pooling policy.
• Server Assistant/Floor Support are paid overtime at the applicable regular rate, with the correct tip credit applied for straight-time hours as required by law.

Position Requirements