Customer Service Representative 1

The Armstrong Group

Customer Service Representative

Serving homes and commercial businesses in Western PA, Armstrong Comfort Solutions provides a full line of heating, cooling and plumbing services. Working with all the major manufacturers, we create competitive solutions to any plumbing, heating or cooling need. We also offer creative clean air and clean water solutions for homes and businesses

At Armstrong Comfort Solutions, we embrace the values of humility, hunger, teamwork, and honesty. These values are the foundation of our company culture and guide everything we do. We believe in:

Benefits of Joining Our Team:

16 total paid days off from your first year with Armstrong
Immediate access to excellent Medical/Dental/Vision benefits from day one of employment
Competitive pay, with potential for incentives
Family-friendly work shifts with various scheduling options
Job security
Comprehensive healthcare, retirement, and workplace benefits
100% paid job-related continued education and continuous on-the-job skill development
Clear career advancement opportunities within a rapidly growing company

Responsibilities:

Monday - Friday, 9:30am - 6:30pm
Provide exceptional customer service to clients through various communication channels
Assist customers with inquiries, appointment scheduling, and service-related questions
Maintain accurate customer records and ensure timely follow-up on service requests
Coordinate with service technicians and other team members to meet customer needs
Handle customer complaints professionally and work towards satisfactory resolutions
Collaborate with the sales team to promote new services and products to customers

Qualifications:

Proven experience in customer service or related field
Strong communication skills and ability to handle customer inquiries effectively
Proficiency in computer systems and software for record-keeping and data management
Ability to multi-task, prioritize tasks, and work in a fast-paced environment
Knowledge of HVAC or plumbing systems (preferred but not required)
High school diploma or equivalent

Be a part of Armstrong's dynamic team and start building a rewarding career with us. Armstrong is proud to be an Equal Opportunity Employer.

The Armstrong Group

Apply

Vacancy posted 2 days ago

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