Concierge

Job Description

Job Description

Concierge - The Willows at Raleigh

Shift Available: 2:00PM - 10:00PM (Sunday, Monday, Tuesday, Wednesday)

Love to make a difference in the lives of seniors?

At The Willows at Raleigh, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!

What Solera Offers You

• A growing company with opportunities for career advancement

• Immediate pay access — no more waiting for payday

• Tuition reimbursement to support your professional growth

• Comprehensive medical benefits with discounted gym memberships

• Dental, vision, life, and disability insurance

• 401(k) retirement plan with company match

• Paid holidays and paid time off

• Employee Assistance Program (EAP)

• Perks and employee discount programs

• Supportive, team-oriented workplace culture

Position Summary

As the Concierge, you’ll serve as the hub of the community. Welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at The Willows at Raleigh.

Concierge Key Responsibilities include:

• Greet residents, families, and visitors, creating a warm and professional first impression

• Answer phones promptly with proper community greeting and route calls/messages as needed

• Sort and distribute mail to appropriate departments

• Provide clerical support, including typing, filing, data entry, and handling correspondence

• Escort visitors, residents, or families as needed to suites or community areas

• Maintain accurate referral, mailing list, and customer information databases

• Assist with the move-in process, ensuring all documentation and steps are completed accurately

• Support special events with setup and tear down as needed

• Uphold confidentiality, resident rights, and Solera’s policies and standards

• Promote a safe and secure environment for residents, guests, and team members

• Collaborate with other departments and foster a positive, team-oriented environment

• Perform other duties as assigned by the Director of Community Development

Concierge Qualifications

• Previous customer service or receptionist experience preferred

• Strong interpersonal and communication skills (both written and verbal)

• Proficiency in office equipment and software (computer, phone system, copier, etc.)

• Compassionate, patient, and able to remain calm under pressure in a busy environment

• Excellent organizational skills with ability to prioritize tasks and meet deadlines

• Ability to maintain professionalism and courtesy in all interactions

• Knowledge of resident rights and confidentiality practices (training provided)

• Friendly, approachable, and team-oriented with genuine care for seniors

• Annual flu vaccine required (medical/religious exemptions accepted)

At The Willows at Raleigh, we’ve partnered with MemoMate, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.

The Willows at Raleigh is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

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