Support Specialist

Collabera is ranked among the top 10 Information Technology (IT) and professional staffing firms in the U.S., with more than $600 million in sales revenue and a global presence that represents approximately 14,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers Job Description Prepare audit sampling, execute auditing and deliver findings to Operations, Training, and internal partner management teams. Calibrate auditing processes between partner and internal teams Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up. Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities Develop creative methods and process for improving core metrics based on audit findings Ability to identify and articulate issues, translate them into business requirements and escalate issues appropriately Proven analytical and problem solving skills with attention to details; process improvement skills Demonstrated ability to lead and influence work of others Address special projects as necessary and adapt to the changing requirements of the business Ability to understand Seller’s perspective and audit from their overall experience, not only the associates. Qualifications preferably in a quality process/documentation role supporting a customer service environment Strong analytical skills that can be used to identify patterns, outliers and opportunities Strong verbal and communication skills Ability to manage the stress of the position (for example, deadline pressures and ambiguity) Additional Information Client is looking for a candidate who is very proficent in ( Germen OR French) Language. #J-18808-Ljbffr Collabera