Call Center Operator

Acacia Network Call Center OperatorAre you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.The Call Center Operator will be handling calls that provide and request information in regards to unit & client status. The operator will support the activities of an active call center in order to assist the people to obtain needed information and update electronic records. The operator will handle a high volume of calls. Must consistently display effective communication and interpersonal skills with all individuals to support their relationship with Acacia Network. Call Center Operators in a Transitional Housing setting operate on a 24/7 basis.Key Essential FunctionsCollect and manage information in regards to the unit condition and status of all units in the Acacia Network Housing family portfolio.Act as liaison between DHS and Acacia Network Housing to coordinate flow of information internally and externally.Intake DHS calls; Liaise with DHS, Shelter Directors and other personnel.Update CARES daily facility rosters.Maintain electronic systems (CARES/Foothold) and accuracy at all times.Develop reports on status, progress, billing, and invoicing.Facilitate client transferResolve problems by clarifying issues and explore alternative solutionsMonitor the receipt & delivery of client noticesSort and facilitate deliver of client mail and packagesCommunicate verbally and in writing to answer inquiries and provide informationMaintain a high level professionalism/customer serviceRequirementsHigh School or GED requiredAt least 1 year of Call Center experienceCandidates must be able to multi task and be computer literateKnowledge of Electronic Records/CARES/Foothold/NextGenExperience with customer service and heavy phone usage is a mustEmpathic to multi-task in a fast paced office settingSpanish speaking and medical experience is a plusWhy Join Us?Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.