Bilingual Customer Service Representative I (CSR1) Remote (Virginia Residents Only)

Bilingual Customer Service Representative I (CSR1) Remote (Virginia Residents Only)

Pay Rate: $17.32/hour

Position Type: Temporary

Location: Remote / Work From Home (Must reside in Virginia)

About the Opportunity Lingo Staffing is currently hiring Bilingual Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. This role supports members by providing program education, enrollment assistance, and customer service related to healthcare benefits and managed care options. This is a fast-paced, high-volume call center environment ideal for individuals with strong communication skills, professionalism, and attention to detail.

Position Overview The Bilingual Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support. Representatives will provide accurate information, document interactions, and assist callers while maintaining confidentiality and quality standards. Candidates must be fluent in both English and Spanish and comfortable assisting callers in both languages.

Essential Responsibilities

• Answer inbound calls and provide professional bilingual customer service support
• Assist callers with healthcare enrollment questions and program information in English and Spanish
• Accurately document all customer interactions within company systems
• Complete assigned tasks according to company procedures and performance standards
• Meet quality assurance and productivity expectations
• Process requests for informational materials via mail, email, or download
• Transfer or escalate calls to the appropriate departments as needed
• Assist with translation and interpretation support for callers when necessary
• Attend required meetings, coaching sessions, and trainings
• Maintain confidentiality and comply with all privacy and security guidelines

Qualifications

• High school diploma or GED required
• Fluent in English and Spanish (spoken and written)
• Previous customer service, call center, administrative, or healthcare support experience preferred
• Strong communication, multitasking, and problem-solving skills
• Comfortable navigating multiple computer systems and applications
• Ability to work independently in a remote environment
• Professionalism, reliability, and strong attendance are required

Training Information

Training Schedule: MondayFriday | 9:00 AM 4:00 PM

• Approximately 9 days of training followed by a 30-day nesting/support period
• Attendance during training is mandatory
• Employees must remain on camera throughout training sessions

Schedule Availability Hours of operation are MondayFriday, 8:30 AM 6:00 PM.

Candidates must be flexible to work any assigned shift within operating hours. Equipment & Remote Requirements Equipment will be provided. Employees must have:

• A private, quiet workspace free from distractions
• Reliable high-speed internet service
• Minimum internet requirements:
  • 25 Mbps download speed for single-user internet
  • 50 Mbps download speed for shared internet
  • Minimum 5 Mbps upload speed
• Hardwired ethernet connection required (mobile hotspots are not permitted)

Pre-Employment Requirements Candidates must successfully complete:

• Drug screening
• Comprehensive background screening
• Employment and education verification

This is a great opportunity for bilingual professionals seeking remote customer service experience while supporting an important healthcare assistance program serving communities across Virginia.