Operations Manager - BWI Airport

Department: Operations - Management (OPS002) Location: I58-29_7238 RIDGE RD Compensation: $60,000 - $65,000 / year Application Deadline: 1 July 2026 Description We are seeking motivated and customer‑centric Operations Managers to lead our parking operations in various locations. This role focuses on delivering exceptional customer service, personnel management, location profit and loss analysis, revenue generation, direct marketing, event management, client management, business development, and team development. If you are a leader with a passion for ensuring the best customer experience and driving business success, we encourage you to apply. Key Responsibilities Exceptional Customer Service: Ensure an exceptional and seamless customer experience for every parker. Personnel Management: Recruit, train, and develop a high‑performing team. Provide leadership and mentorship to staff, setting clear goals and expectations. Location Profit and Loss: Analyze financial data for assigned parking locations to make informed decisions regarding budgeting, pricing, and resource allocation. Implement cost‑control measures to maximize profitability. Revenue Generation: Identify opportunities to increase revenue and implement strategies to achieve revenue goals. This includes pricing strategies, customer acquisition, and cost‑effective operations. Direct Marketing: Develop and execute marketing campaigns to attract new customers and retain existing ones. Utilize various marketing channels to increase brand visibility. Event Management: Coordinate parking logistics for special events and venues. Ensure seamless operations during high‑traffic periods. Client Management: Maintain excellent relationships with clients, addressing inquiries, and proactively addressing any concerns. Ensure client needs are met and expectations are exceeded. Business Development: Identify new business opportunities and partnerships that can drive growth. Expand the client base and explore additional revenue streams. Team Development: Foster a culture of professionalism, accountability, and teamwork. Train and develop staff to provide exceptional customer service. Skills, Knowledge and Expertise Bachelor's degree in Business Administration, Management, or a related field. Proven experience in the parking management industry with a minimum of 5 years in a leadership role. Strong focus on customer service and client satisfaction. Proficient in location profit and loss analysis. Demonstrated experience in revenue generation and direct marketing. Event management experience is a plus. Client relationship management skills. Business development and strategic thinking abilities. Leadership and team‑building skills. Benefits Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top‑notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short‑Term Disability to secure your future with essential protection. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral health care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones. United States – California applicants only: The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned “about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: #J-18808-Ljbffr Reimagined Parking