Night Audit Desk Agent

Omni Chicago Hotel Omni Chicago Hotel is a AAA Four Diamond all-suite hotel located on the Magnificent Mile. Overview Responsible for organizing and balancing daily revenues/cash receipts, running nightly computer reports, maintaining hotel internal controls, nightly closing and backup of hotel computer systems. Responsibilities Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously. Conduct a thorough and accurate Rooms Revenue Audit, involving all necessary control procedures, including but not limited to verifying room rates, bucket checks, follow‑up on discrepancies, posting room and tax, and running final reports. Distribute final reports to appropriate departments on a timely basis. Maintain continuous liaison with management, Reservations desk, and Housekeeping staff to guarantee that guests receive quality services that exceed their expectations. Be alert to potential problems and malfunctions of hospitality services and make on‑the‑spot corrections. Participate with other members of management in developing plans to deliver special services to selected targeted markets. Provide a "Welcome Call" to guests as required by management. Be involved in resolution of as many guests' complaints as possible. Oversee hotel operations including the safety & safety of all guests, associates, and property. Strive to improve Medallia scores. Assist other departments as needed. Facilitate a smooth and orderly workflow and maximum service to our guests. Be conversant with all hotel promotional programs. Maintain a clean and safe work area. Interact in a courteous and professional manner with all guests, staff, and community members. Respond in a courteous, professional and rapid manner to resolve guest and staff difficulties. Qualifications Excellent customer service and problem‑solving skills. Must have strong communication, computer, and organizational skills. Maintain a professional business appearance, attitude, and performance. Prior guest service experience required, preferably hotel front‑office experience. Must be able to work a variety of shifts, including weekends and holidays. Prior Night Audit Experience preferred. Ability to sit or stand for extended periods of time. Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr Omni Hotels & Resorts