Customer Care Specialist
Virtual Vocations Inc
Working remotely on a contract basis, the part-time Customer Care Specialist will assist customers through inbound calls and support ticketing systems, addressing inquiries related to products and services while ensuring a positive customer experience. Key responsibilities Receive and respond to customer requests via inbound calls and support ticketing systems Provide Tier 1 support by troubleshooting and resolving standard issues with customer configurations and software Document customer inquiries and follow up to ensure satisfactory resolution of issues Required qualifications High School Diploma/GED with generally less than 2 years of experience Familiarity with customer care concepts, procedures, and methodologies Ability to perform routine customer care duties, including tracking tickets and documenting customer issues Experience in troubleshooting equipment and software compatibility problems Willingness to work from 9am to 6pm EST
Vacancy posted 3 days ago
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