Optician - Full time - West Bloomfield

Eyewear Consultant

Responsible for selecting, measuring, and fitting eyewear following the doctors' spectacle prescription specifications.

Principal Duties And Responsibilities:

• Customize the patient's spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
• Responsible for communicating the preferred lens family of products and the benefits of each
• Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
• Responsible for conducting and recording various measurements that are required to fabricate the lenses
• Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory
• Responsible for follow-up with the eyewear orders through completion and delivery
• Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
• Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear
• Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
• Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

Knowledge, Skills And Abilities Required:

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service, retail, or hospitality experience preferred
• Previous dispensing/optical experience preferred
• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

Working Conditions:

• Works in retail optical environment.
• Requires evening and weekend hours