LEAD MEDICAL ASSISTANT

Lead Medical Assistant

This is Full-time on-site position Monday-Friday in Van Nuys. Join Our Mid Valley Family Practice Team About Eisner Health Established in 1920, Eisner Health is a nonprofit community health center committed to improving the physical, social, and emotional well-being of the communities it serves. Through an integrated model of care, Eisner Health provides comprehensive medical, dental, behavioral health, and social work services to address the diverse needs of patients and their families. Eisner Health is dedicated to delivering accessible, high-quality, and comprehensive healthcare while maintaining a strong commitment to operational excellence, accountability, and community well-being.

Position Summary Eisner Health is seeking an experienced, motivated, and patient-centered Lead Medical Assistant to join our team at our Mid Valley Family Practice Clinic. The Lead Medical Assistant plays a vital role in ensuring the smooth and efficient operation of the clinic by coordinating daily back-office activities, supporting medical providers, mentoring and training staff, and maintaining high standards of clinical quality, patient safety, and service excellence.

Essential Duties Clinic Operations & Patient Care Oversee and support daily clinical workflows, including patient intake, assessments, vital signs, EHR documentation, chart preparation, and tracking of patient visits. Prepare patients for examinations and procedures; assist providers with treatments, administer medications and immunizations, and perform blood draws and specimen collection in accordance with established protocols. Review patient records to ensure accuracy and completeness of documentation, laboratory and imaging results, referrals, and other required information prior to appointments. Provide and reinforce patient education, treatment plans, discharge instructions, and informed consent processes within the scope of practice. Maintain patient safety, infection control, equipment sterilization, emergency supplies, and clean, properly stocked examination and procedure rooms.

Leadership, Staff Development & Clinical Coordination Coordinate and oversee daily Medical Assistant activities, providing guidance and support to ensure efficient workflows, quality patient care, and compliance with clinical protocols. Lead the onboarding and training of new staff on clinical systems, including NextGen, i2i, and CAIR, as well as patient care procedures and clinic workflows. Ensure examination rooms are properly maintained, medical supplies are ordered and available, and staff are adequately prepared to support daily clinic operations. Communicate daily activities, operational concerns, and staffing needs to the Direct Supervisor; assume responsibility for coordinating Medical Assistant activities in the supervisor's absence, under the direction of medical leadership.

Immunization & CAIR Management Coordinate with the designated CAIR Coordinator to monitor vaccine inventory, track daily usage, and facilitate vaccine ordering through the Vaccines for Children (VFC) program, as applicable. Ensure timely completion of CAIR reminder and recall reports, patient outreach, follow-up activities, and required immunization documentation. Ensure immunization records, vaccine information, and patient education materials are accurate and current, and support staff compliance with immunization protocols and reporting requirements.

Administrative & Operational Support Oversee general office coordination, including patient communications, telephone coverage, correspondence, filing, record management, and other clerical functions. Ensure patient charts, forms, referrals, hospital admission paperwork, medication refills, and authorization requests are accurate, complete, and processed within established timeframes.

Required Qualifications High school diploma or equivalent. Current certification as a Medical Assistant in the State of California. Current CPR certification. Minimum of two years of Medical Assistant experience in a family practice or outpatient clinical setting. Bilingual proficiency in English and Spanish. Experience performing blood draws and specimen collection. Strong computer skills, including proficiency in Microsoft Excel and PowerPoint. Ability to manage competing priorities and thrive in a fast-paced, high-volume healthcare environment.

Preferred Qualifications Previous experience as a Lead Medical Assistant or in a clinical team leadership or coordination role. Experience working with electronic health record systems; NextGen experience is a plus. Familiarity with the California Immunization Registry (CAIR). Knowledge of the Vaccines for Children (VFC) program and immunization tracking. Completion of the California Family Health Council (CFHC) Basic Health Worker course.

Benefits That Support You Paid Time Off (PTO): Accrual of 7.08 hours per pay period, based on 26 pay periods annually. Paid Holidays: Nine paid holidays per year. Jury Duty: Up to 40 hours of paid jury duty leave annually. Medical, Dental, and Vision Insurance: Including HSA-eligible and PPO plan options. Flexible Spending Accounts (FSAs): Healthcare, dependent care, and transportation. Life Insurance and Long-Term Disability: Employer-sponsored coverage. Chiropractic and Acupuncture Benefits: Coverage for 30 visits. Retirement Plan: 401(k) with a 3% employer contribution.