Lead Medical Support Assistant

Lead AMSA

The Lead AMSA is responsible for the coordination of AMSA assignments and workflow found in the Care in the Community (CITC) unit. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new employee and current employees.
• Ensuring all training requirements are met; organizing the work structure in assigned areas.
• Acting as liaison between AMSA, patients, and other interdisciplinary staff in order to resolve day to day conflicts.
• Other duties as assigned.

Work Schedule: Monday thru Friday 8:00am to 4:30pm

Telework: Ad Hoc.

Virtual: This is not a virtual position.

Functional Statement #: 25379F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized