Groomer

Grooming Services

Groomers will have the opportunity to build personal relationships with clients each time they visit and become a part of their family. They will get to know their pets' styles and personalities to create a customized, stylish experience just for them. In addition to, they will aid in addressing animals' basic needs to support their physical, mental, social, and emotional requirements.

Essential details and responsibilities:

• Perform grooming services, including clipping, hand scissoring, and general cleansing, parasite control baths, pedicures, and ear cleansing as requested for each pet. Duties also include answering phone calls, booking appointments, conducting reminder calls and participating in store events to help drive business.
• Must be able to share workspace but also be efficient working alone.
• Utilize professional grooming techniques for a variety of dog breeds and cats. Incorporate grooming methods based on type of hair, coat, breed and owner instructions; bathe and dry animals; perform pedicures and clean ears.
• Maintain sanitary salon conditions, assist in all general maintenance of grooming room; clean cages, tubs, grooming tables; vacuum floor; mop floor daily; empty trash; clean clipper blades, scissors and clean/disinfect brushes after use. Must complete any cleaning and maintenance required to ensure we have a clean and sanitary working area for our clients and associates.
• Interact professionally and effectively through verbal and written communication with all professional contacts. Provide superior customer service using PASSION to adapt and respond to different types of situations.
• Other responsibilities include, and are not limited to, supporting the Self-Wash and associate or store manager needs in the core of the store.

Experience, education, certifications:

• Minimum 1 year of experience in bathing/grooming animals in a professional environment.
• Working knowledge of computerized booking systems

Competencies:

• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Drive For Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Self-Development: Is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
• Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Job evaluation sub-factors:

• Skill Factor: Complexity of Decision Making: Responsible for all projects/jobs assigned. Help meets established deadlines and resolve technical or operational problems. Follows centralized functional process.
• Responsibility Factor: Impact of Action: Inaccurate actions may possibly result in delays and modifications to projects/operations; which creates expenditure of time, human resources and funds.
• Responsibility Factor: Working Relationships: Have contact with higher level organizational associates concerning projects, operations decisions, scheduling requirements or contractual clarification. Based on position, associate may or may not attend briefings/technical meetings for internal or external representatives.
• Responsibility Factor: Accountability for Resources: Effort Factor: Physical Demands: Requires lifting and carrying animals weighing up to 50 lbs. Frequently requires handling animals up to 60 lbs. Additionally, handle dogs weighing up to and over 150 lbs. Walking and/or standing for long periods; frequently working in a bent position. May be required to use strength or agility in capturing and restraining stronger, more active animals.
• Effort Factor: Sensory Demands: Constant assessment of animals' needs and interpretation of their actions and demeanor.
• Working Conditions Factor: Environment: Possible exposure to undesirable conditions like dust, toxic chemicals, odors, noise, isolation, nature of travel, cross border, irregular hours, overtime, on call, rudeness, profanity, verbal abuse, physical risk; or hazards like risk of accidents, exposure to disease, working with dangerous equipment, hazardous materials. See attached appendix for more detail.