Front Desk Receptionist

Front Desk Receptionist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city's artisans. Four Seasons is the new social hub of downtown Nashville's SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we'll inspire a truly authentic experience of Music City.

About the Role

Four Seasons Nashville is seeking a Front Desk Receptionist to join our talented Front Office team. This individual sets the tone for our guests' entire experience, providing a warm welcome, seamless arrival and departure experiences, and personalized service throughout each stay. The Front Desk Receptionist is empowered to anticipate guest needs, build meaningful connections, and create memorable moments that recognize the individuality of every guest. This role reports to the Front Office Management team and plays a key part in delivering the exceptional service standards that define Four Seasons.

What You Will Do:

• Welcome and register hotel guests, explain accommodations, and establish method of payment.
• Process guest check-outs, prepare billing, and ensure accurate account settlement.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guest inquiries regarding hotel services, hours of operation, local attractions, transportation, dining, and events.
• Work with guests prior to arrival and throughout their stay to identify preferences and personalize their experience.
• Coordinate guest services, including dining reservations, local tours, transportation arrangements, package handling, and special requests.
• Resolve guest concerns promptly and effectively while maintaining a positive and service-oriented approach.
• Communicate with guests through multiple channels, including in-person interactions, telephone, email, and Four Seasons chat platforms.
• Utilize Opera PMS, guest recognition tools, concierge systems, and other software applications to ensure accurate records and billing.
• Maintain current knowledge of Nashville attractions, entertainment venues, restaurants, museums, and local experiences to provide insightful recommendations.
• Collaborate effectively with all hotel departments to ensure seamless guest experiences.
• Perform additional tasks and projects as assigned by management.

What You Bring:

• Previous Front Desk, Front Office, Guest Services, or luxury hospitality experience preferred.
• Exceptional communication and interpersonal skills with a genuine passion for guest service.
• Strong problem-solving abilities and attention to detail.
• Ability to adapt quickly in a fast-paced and constantly evolving environment.
• Strong customer service background and the ability to perform effectively under pressure.
• Excellent teamwork and collaboration skills.
• Proficiency in reading, writing, and speaking English.
• Strong computer skills, including Microsoft Office applications; experience with Opera PMS or comparable systems preferred.
• Knowledge of the Nashville area and local attractions is considered an asset.
• Flexibility to work rotating shifts, including evenings, weekends, and holidays based on business needs.

What We Offer:

• Competitive wages and comprehensive benefits package, including Medical, Dental, Vision, Employee Assistance Program, and 401(k).
• Vacation, Holiday Pay, Sick Pay, Disability Coverage, and Life Insurance.
• Excellent training, learning, and development opportunities.
• Dynamic, inclusive culture where you are encouraged to bring your authentic self to work.
• Employee engagement events and recognition programs throughout the year.
• Exclusive employee travel and stay discounts with Four Seasons Hotels & Resorts worldwide.
• Complimentary employee meals.
• Complimentary uniforms and uniform care.
• Opportunities for career growth with the world's leading luxury hospitality company.
• And so much more!

Schedule & Hours: This is a full-time position. Candidates must be available to work a flexible schedule, including mornings, afternoons, evenings, overnights, weekends, and holidays based on operational needs. Visa Requirements: Authorization to work in the United States is required for this position.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.