Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’m a native Nevadan and have proudly called Elko home for over 20 years. I’ve been with State Farm since 2002 and opened my agency in 2008, building a strong presence in a community where neighbors truly support one another.

Our agency has grown into a team of thirteen dedicated professionals who are knowledgeable, supportive, and committed to delivering exceptional customer service every day.

For our team, we offer a 401(k), health benefits, a hiring bonus, and a strong focus on work-life balance.

Our office culture is team-oriented, service-driven, and rooted in community values. We’re looking for someone who is motivated, dependable, and takes pride in helping others—someone who wants to grow as part of a team that values both people and performance.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Shabonya Dutton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.