Manager on Duty

Position: Manager on Duty

Wage: $20.60 to $24.16 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)

Hours: Part-Time, Up to 25 hours per week

Location: Mel Korum Family YMCA, Puyallup, WA

As the Manager on Duty, you will be responsible for overseeing daily Center operations in the absence of YMCA management, ensuring a safe, welcoming, and well-run facility. This role supervises the building, supports staff, ensures compliance with YMCA policies and procedures, and responds to emergencies and member incidents. If hired, you will provide exceptional member experience by modeling the YMCA's core values of Caring, Honesty, Respect, and Responsibility while maintaining a professional, safe, and fun environment for all.

Qualifications:

• High school graduate or equivalent required
• Must be at least 20 years of age.
• Commitment to valuing and promoting diversity and contributing to an inclusive environment.
• Positive attitude and previous experience with and diverse populations.
• Demonstrated maturity, sound judgment and decision making skills.
• Relevant knowledge and experience, especially in a supervisory and/or leadership capacity is preferred.
• Current CPR for the Professional Rescuer, First Aid, AED, Oxygen and YMCA or American Red Cross Lifeguarding certifications.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Key Responsibilities:

• Supervise YMCA facilities, staff, members, and guests in the absence of management, ensuring compliance with the YMCA Code of Conduct.
• Provide required meal and rest breaks for staff, including lifeguards.
• Respond to emergencies, accidents, incidents, and behavioral concerns, following established crisis and emergency procedures and completing required documentation.
• Conduct regular facility walkthroughs to ensure safety, cleanliness, security, and a positive member experience.
• Open and/or close the facility according to established procedures, ensuring the building is secure.
• Report incidents, behavioral concerns, hazardous conditions, and maintenance needs to the appropriate supervisor.
• Deliver exceptional customer service by assisting members and guests, answering questions, and providing facility tours.
• Foster an inclusive, welcoming, and equitable environment for members, guests, volunteers, and staff.

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

At the Y, we're all about empowering people, inspiring action, and strengthening the communities we call home. Join our team and support our vision of creating opportunities to all can thrive in every season of life. To apply, visit our website at


The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled

Manager On Duty Job Description

Position Summary

The Manager on Duty oversees center operations and administration in the absence of YMCA Management staff during their assigned shift. This includes, but is not limited to, basic building supervision, ensuring staff and members are in compliance with YMCA policies and practices, and responding to emergencies and member incidents. Provides a quality experience to members focused on YMCA core values: honesty, respect, responsibility, and caring. Represents the YMCA and self in a professional manner of safety and fun.

Key Responsibilities
• Provide supervision of YMCA facilities, staff, members and guests in the absence of management staff. Ensures that all members, guests and staff follow the YMCA Code of Conduct.
• Provide rest and meal breaks to staff and lifeguards as required.
• Respond to incidents, accidents, behavioral concerns and other safety and emergency situations, using crisis management plan, and following up with a detailed accident/incident report.
• Walk through the entire facility on an ongoing basis to ensure safety guidelines and cleanliness standards are maintained and member's needs are being met.
• Opens and/or closes the facility as per established hours, making sure the facility is empty and secure at closing times.
• Ensure emergency procedures are followed, and notify supervisor of any incidents, accidents, and behavior concerns immediately.
• Provide customer service to current and prospective members by giving tours, and assisting all member services staff with member or guest questions and concerns.
• Provide an understanding of the YMCA's mission, goals, objectives, and programs to all members.
• Inform Director of staff or member related code of conduct issues or problems that occurred.
• Ensure YMCA building and property is secure during shift and report incidents and hazardous conditions to supervisor.
• Respond to facility maintenance needs in an appropriate manner.
• Meet performance measurement by telling the Y story and raising charitable dollars to fulfill our mission.
• Assist staff leadership team in reaching campaign goals through recruiting campaigners, making personal asks and supporting center events.
• Staff are expected to adhere to all safety protocols and procedures, including the use of PPE.
• Embraces and actively promotes an inclusive and equitable work environment.
• Other duties as assigned.

Qualifications, Skills and Abilities
• Minimum of 20 years of age or older.
• High school graduate or equivalent required
• Commitment to valuing and promoting diversity and contributing to an inclusive environment.
• Positive attitude and previous experience with and diverse populations.
• Demonstrated maturity, sound judgment and decision making skills.
• Relevant knowledge and experience, especially in a supervisory and/or leadership capacity is preferred.
• Current CPR for the Professional Rescuer, First Aid, AED, Oxygen and YMCA or American Red Cross Lifeguarding certifications.
• Complete online Child Abuse Prevention training on first day. Complete other online and in-person training as required.


Working Conditions/Physical Demands
• Regularly required to talk or hear.
• Required to walk and stand for long periods of time.
• Frequently required to use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Must frequently lift or move up to 50 pounds and occasionally lift or move a higher amount.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally may need to plan and participate in programming outdoors.


Employee Acknowledgement

This job description indicates the general nature and levels of work, knowledge, skills, abilities and other essential functions expected of this position. This document is not an exhaustive list and other duties, responsibilities and activities may change or assigned at any time with or without advanced notice.


This job description does not constitute a contract of employment and the YMCA of Pierce and Kitsap Counties may exercise employment-at-will rights at any time.

By signing below, you are acknowledging that you have read the document in its entirety and that you understand the requirements, essential functions, and job duties of this position. Further, you acknowledge that you are able to perform the duties of the position with or without reasonable accommodation(s), and that should you need assistance, that you are responsible for notifying your Director, Executive Director, and/or Human Resources.