Amazon Connect Solution Architect
Siri Info Solutions Inc
Position: Amazon Connect Engineer
Location: Johnston, RI(Onsite)
Duration: Full-Time
Job Description:
Deep expertise in Amazon Connect Architecture and Solution Design.
Strong knowledge of AWS services including Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, and IAM.
Experience with IVR design, intelligent routing, CTI integrations, and omnichannel contact center solutions.
Knowledge of REST APIs, microservices, event-driven architectures, and cloud-native application design.
Experience integrating Amazon Connect with CRM platforms such as Salesforce, ServiceNow, or similar systems.
Strong understanding of security, authentication, compliance, and enterprise architecture principles.
Preferred Qualifications
Experience with Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots, and Contact Center Analytics.
Banking, Financial Services, or large-scale customer service transformation experience.
AWS Solutions Architect and/or Amazon Connect certifications preferred.
Experience leading cloud migration and modernization initiatives.
Roles & Responsibilities
Architect and design enterprise-grade Amazon Connect solutions for voice, chat, IVR, and omnichannel customer engagement.
Define contact center modernization and cloud migration strategies.
Design integrations with CRM, customer data platforms, workforce management, and enterprise applications.
Develop architecture for conversational AI, virtual assistants, voice bots, and self-service solutions.
Establish security, compliance, resiliency, and operational standards for contact center platforms.
Provide technical leadership, solution governance, and architecture oversight throughout project delivery.
Collaborate with business stakeholders, product owners, development teams, and vendors to align solutions with business objectives.
- ...., Inc., is a global leader in chemical solutions which enable the semiconductor industry... ...Kingstown, RI facility for a Solutions Architect I - Applications!The RoleThe Solutions Architect... ...produce microchips that both power and connect our digital world. Think you’ve got what...SuggestedLocal area
- ...Privileged Password Manager (PPM) and Privileged Session Manager (PSM).At least 2 years of experience in Development/ Configuration/solutions evaluation/ Validation and deployment Analytical and Communication skills project and talent managementExperience with project...SuggestedPermanent employmentFull timeH1b
- We are seeking an experienced Solution Architect to lead the design and delivery of secure, scalable, and enterprise-grade technology solutions. This role is responsible for defining end-to-end solution architecture, collaborating with business and engineering stakeholders...Suggested
- The Lead Solution Architect is responsible for designing, building, and maintaining efficient and scalable application architecture within the organization. This role involves collaborating with stakeholders to understand technical requirements, creating robust solutions...Suggested
$139.1k - $289.7k
...We’ll help you succeed in a globally connected powerhouse of diverse teams and take your... ...measurable value. As a Manager in Salesforce Solution Architecture, you will shape solution... ...sponsors, product owners, users, architects, and delivery teams to define desired outcomes...SuggestedFull timeSummer holidayFlexible hours- ...ability to work across technical and business teamsThe Business Data Architect (Contract) will support enterprise data initiatives by designing and delivering scalable, modern data architecture solutions with a primary focus on canonical data modeling, semantic data mesh...Contract work
- ...installation, setup, and configuration Ability to program a PRPC solution considering the present application scenario and business... ...QualificationsPega Systems Certifications:-Certified Senior Systems Architect (CSSA) - Highly preferredCertified Systems Architect (CSA) -...Permanent employmentFull timeH1b
- ...materials, design, and if required, a statement of work that meets the desired outcome Conduct advanced technical sales presentations and solution demonstrations across SonicWall portfolio to an audience typically between 10-500 persons, keeping partners and customers informed...Live inRemote work
$114k
...talented and self- motivated Java Technical Architect to join it in advancing the... ...clients, data-access layers, direct Sybase connections, and consumption patterns. Analyze integration... ...-backed, and defensible. Support the Solution Architect on non-functional...Full timeContract workLocal area- Join to apply for the Technical Solutions Engineer role at Epic 3 weeks ago Be among the first 25 applicants Join to apply for the Technical Solutions Engineer role at Epic Get AI-powered advice on this job and more exclusive features. Please note that this position is...Full timeWork at officeRelocationVisa sponsorshipRelocation package
- Epic is seeking a Technical Solutions Engineer to work on software impacting 305 million patients globally. This role involves diagnosing complex problems and managing implementation across various locations. Candidates are expected to hold a Bachelor's degree or higher...Relocation
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Amazon Connect Solution Architect. Be the first to apply!
