Member Service Representative / Teller

Job Description

Job Description

Member Service Representative / Teller

Job Summary:
Are you passionate about providing exceptional service and support to members? Join our team as a Member Service Representative at a local credit union. In this role, you will deliver friendly and accurate service, assisting members with routine transactions and inquiries while promoting our credit union products and services. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you!

Job Specifications:
- Job Type: Full-Time, Contract to hire
Schedule: 8:45AM-5:15PM, Monday-Friday (no weekends)
- Location: Kentwood, MI 
- Pay Rate: $18.00/hr
- Shift: Day Shift

Roles and Responsibilities:

• Perform member transactions accurately using the CBX system.
• Respond to members’ questions, concerns, and requests for assistance in a friendly and professional manner.
• Provide information on credit union products and services, including loans, business accounts, and fiduciary accounts.
• Process members check and maintain a cash drawer or pod, accurately balancing funds throughout the workday.
• Handle member transaction requests, such as credit card advances, money orders, and cashier’s checks, following credit union procedures.
• Collaborate with internal departments to research and resolve member issues efficiently.
• Provide frontline support at other branch locations as needed.
• Participate in community events to enhance the organization’s public presence.
• Perform other duties as assigned.

Qualifications & Skills:

• 1-3 years of experience in a financial institution or related field.
• High school education or GED required.
• Strong interpersonal skills for effective conflict resolution and relationship building.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Basic mathematical skills and proficient in Microsoft Outlook, Word, and Excel.
• Time management and multitasking skills.
• Ability to lift/move up to 10 pounds occasionally and spend extended hours in front of a computer screen.

Company Culture:
Join a vibrant and supportive work environment where teamwork and collaboration are at the heart of what we do. We value integrity, community involvement, and a commitment to excellent service. We encourage our employees to bring their unique perspectives and talents to the table, fostering a culture of inclusivity and respect. Together, we strive to make a positive impact on our members and the communities we serve.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

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