DINING SERVICES MANAGER

DINING SERVICES MANAGER In this role you will provide leadership and operational management for assigned dining services operations, ensuring high levels of customer satisfaction, regulatory compliance, financial stewardship, and employee engagement. Manage daily operations of assigned dining services areas, ensuring safe, efficient, and high‑quality food service delivery. Lead, coach, and develop supervisors, leads, and frontline staff; oversee hiring, training, scheduling, performance management, and employee retention. Establish daily priorities and direct staffing and workflow to meet operational, quality, and service expectations. Monitor customer satisfaction data and rounding feedback; implement improvement strategies based on findings. Ensure compliance with all applicable regulatory, sanitation, food safety, and infection prevention standards (including OSHA, Joint Commission, state and local regulations). Oversee food, supply, and equipment inventory; support budget management, expense monitoring, and cost‑containment initiatives. Maintain accuracy of menu systems, production systems, and clinical or retail interfaces as applicable. Collaborate with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives. Participate in departmental and system-wide projects, performance improvement initiatives, and policy development. Maintain confidentiality of patient, employee, and operational information. Qualifications High School Diploma or GED. Minimum five years of experience in food service operations, including leadership responsibility in a high‑volume environment. Strong leadership, organizational, financial, problem‑solving, and communication skills. Ability to manage multiple priorities in a fast‑paced environment. Proficiency with Microsoft Office and operational systems. Ability to lead teams, resolve operational issues independently, and collaborate effectively across departments. Equal Opportunity Employer Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug‑Free Workplace. #J-18808-Ljbffr