Store Manager

Store ManagerThe Store Manager leads all aspects of a Grocery Outlet location. This role carries full accountability for business performance, operational consistency, team leadership, and customer experience. The manager shapes the store's culture, drives profitable growth, and represents the brand within the local community. This role reports to the Director - Sales & Merchandising.Responsibilities Include:Business and Financial LeadershipThe Store Manager acts as the primary business operator for the location, with responsibility for:Full ownership of financial performance, including sales, labor, margin, and controllable expensesTranslating financial and operational data into clear action plansManaging inventory accuracy, shrink performance, and product flowEnsuring pricing accuracy and promotional executionAdjusting staffing, merchandising, and operational priorities based on performance trendsOperational Excellence and Store StandardsThe manager ensures the store operates safely, efficiently, and consistently every day by:Upholding all company procedures, standards, and compliance expectationsRunning high-quality store conditions, including cleanliness, merchandising, and seasonal transitionsMaintaining accurate receiving, backroom organization, and stock flowEnsuring reliable coverage and leadership presence across all shiftsQuickly addressing issues that impact customers, employees, or operationsPeople Leadership and Talent DevelopmentThe manager builds a capable, motivated team by:Recruiting and hiring talent that reflects the community and business needsSetting clear expectations and coaching for growthEnsuring consistent training, development, and performance managementCreating a safe, respectful, and accountable work environmentDeveloping future leaders and strengthening store management benchCustomer and Community EngagementThe manager ensures the store delivers a strong experience and maintains a meaningful local presence by:Creating a consistent, welcoming customer environment across all departmentsResponding to concerns and escalations with urgency and sound judgmentLeveraging customer feedback, surveys, and store insights to adjust service standards and identify improvement opportunitiesBuilding community relationships that reflect the company's missionSupporting corporate marketing while tailoring local efforts to store needsPromoting store events, seasonal opportunities, and brand visibilityStrategic Growth and Market PositioningThe manager stays closely aligned to the local market by:Monitoring local competitors for pricing, assortment, and service trendsIdentifying opportunities to strengthen the store's position with customersProactively sharing insights with buying and operations partnersAdjusting strategies to drive comp sales and customer loyaltyCompliance, Risk, and Safety ManagementThe manager maintains a safe environment for customers and employees by:Ensuring OSHA, safety, and food-handling standards are consistently followedConducting and documenting incident investigations promptlyTraining employees on safe equipment use and store-specific proceduresMaintaining compliance with all required regulations and company policiesAbout The Pay: Base Pay Range: $85,000 - $90,000 Annual Bonus Program 401(k) Medical, Dental, Vision & More!Final compensation will be determined based upon experience and skills and may vary based on location.About You:5–10 years of retail management experience. Grocery store management experience required Proven skills in recruiting, hiring, training, and coaching Capacity to read, analyze and interpret general business periodicals, financial statements, government regulations and legal documents Able to respond to common inquiries or complaints from employees, managers, and any outside vendor Demonstrate a strong understanding of current retail safety standards and OSHA guidelines. Ability to apply on-the-job safety training, to recognize and react to possible safety hazards on store premises. Knowledge of the following equipment/procedures: hand jack, hand truck, trash compactor, bailer, forklift, cutter, proper lifting techniques, proper scanning techniques Experience or familiarity with store level financials, P&L management, budgeting, forecasting and labor management. Can calculate figures and amounts such as discounts, interest, and volume Ability to create presentations, business plans, forecast budgets, and present information effectively to top management, public groups and/or suppliers Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals Proficient at writing routine reports and correspondence Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form Proven merchandising skills Proficient in MS office properties (Word, Excel, PowerPoint, Outlook) Ability to work flexible hours, including evenings, weekends, and holidays.