Patient Care Coordinator

The Pediatric Movement Center (PMC) is a therapist-owned small business with locations in Hagerstown, MD and Frederick, MD. We are a community-focused outpatient clinic providing physical therapy, occupational therapy, speech therapy, nutrition therapy, developmental classes, and community events to children up to 21 years of age.

Job Description We are recruiting for a Full Time Patient Care Coordinator to join our outpatient services team in our Hagerstown clinic. In this role, the PCC is focused on supporting new referrals and establishing new patients. The PCC will handle customer service inquiries and coordinate evaluations for patients and therapists based on discipline, need, and insurance, as well as provide patient education as it pertains to the mission of PMC, and other assigned duties. The PCC will demonstrate consistent professional conduct, have a positive attitude, and be detail-oriented. The role requires excellent verbal and written communication skills, excellent interpersonal skills, computer competency, and knowledge of standard office procedures and equipment. The PCC must be organized, self-motivated, and able to manage a demanding workload with accuracy. This position will involve clerical duties, which may include, but is not limited to the following tasks: Answer all incoming phone calls or respond to messages from prospective clients Educate clients on therapy compliance, policies, fees, etc. Schedule evaluations with appropriate therapist based on discipline, need, and insurance Create patient charts and ensure insurance verification Educate clients on flex scheduling Review weather and sickness policy, including option for telehealth Monitor data reports and flex list Communicate with colleagues as necessary Communicate regularly with client services staff in our other locations and with the billing team

Meet regularly with Client Services Manager Track statistics

Job Type: Full Time

Benefits: (for eligible positions) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: TBD upon hire Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Medical terminology: 1 year (Preferred) Computer skills: 1 year (Preferred) Work Location: One location