PROGRAM COORDINATOR

Job Description

Job Description

The Opportunity 

Come join our team! Homeward Bound helps unsheltered individuals and families in Marin County transform their lives through housing, training, and supportive services.

Homeward Bound is Marin County’s primary provider of shelter and housing for individuals and families experiencing homelessness. We offer emergency shelter, short- and long-term supportive housing, job training and placement, and wraparound services. Our mission is Opening Doors to Safety, Dignity, Hope, and Independence .

We are seeking a Program Coordinator to join our adult shelter and housing team.

Principal Responsibilities

• Provide housing-focused case management in one-on-one settings for up to 24 single adults across the housing team’s portfolio. 
• Facilitate client groups and events across the team’s housing portfolio.
• Incorporate intensive care coordination and housing stabilization strategies into individualized housing and care plans, in collaboration with healthcare, behavioral health, and community-based partners.
• Identify and address barriers to housing stabilization, including chronic homelessness, mental and physical health needs, substance use disorders, under-employment, lack of income, and other systemic barriers. 
• Skillfully prevent and/or resolve conflicts skillfully using a strengths-based approach.
• Respond to urgent and crisis situations, including coordination with EMTs, fire, law enforcement, psychiatric services, and community partners as needed.
• Prevent and resolve conflicts using a strengths-based, trauma-informed approach.
• Provide supportive services, guidance, and referrals to community resources.
• Engage program participants regularly and consistently to support program participation and progress toward housing stability.

Documentation and Compliance 

• Complete timely, accurate, and compliant documentation, including billable case notes, assessments, care plans, and progress updates, in accordance with policies and funder requirements.
• Ensure client records clearly demonstrate eligibility, service delivery, engagement, and progress toward housing, health, and personal goals.
• Maintain accurate and timely data entry in HIPPO (Salesforce database) and HMIS.
• Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housing goals, and discharge documentation.
• Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions.

Case Management, Housing-Focused Services, and Outcomes

• Develop, implement, and regularly update individualized, client-centered housing and care plans.
• Monitor, document, and adjust plans proactively to address changing needs or barriers.
• Coordinate services with internal teams and external partners to ensure continuity of care and timely referrals.
• Document housing and service outcomes to support program performance measurement and funder reporting.
• Develop, implement, and monitor financial literacy services tailored to covering topics such as budgeting, credit repair, savings strategies, and employment preparedness.
• Assist program participants in housing retention, job readiness skills, job placement and retention services, education on living skills, navigating resources and referrals, eviction diversion, and addressing physical and mental health issues.

Property Management and Housing Placement 

• Assist the Senior Director of Housing and Program Manager with client identification and screening for housing eligibility, leasing, and client move-ins
• Assist the Senior Director with refining program policies and practices, unit setup and purchasing, and facility troubleshooting 
• Promptly submit documentation to the Marin Housing Authority for the issuance of client vouchers and rental calculations/recalculations as needed
• Assist with property management, including but not limited to creating and tracking maintenance requests, maintaining site presence across the housing campus, tracking client rental payments, issuing legal notices, and documenting tenancy challenges
• Proactively monitor building needs, perform rounds, coordinate closely with facilities 
•  

Professional Standards and Team Collaboration

• Manage a full caseload and bi-weekly/monthly meetings, with strong organization, time-management, and prioritization skills.
• Communicate clearly and professionally with supervisors, team members, volunteers, agency partners, and program participants.
• Participate in weekly supervision, program meetings, all-staff meetings, and required training.
• Maintain confidentiality and comply with all agency policies, including HIPAA where applicable.
• Contribute positively as a collaborative, accountable member of the Homeward Bound team.
• Strong organizational skills

Minimum Qualifications

Education / Experience

• Bachelor’s degree in social work, psychology, social welfare, or a related field OR three (3) years of experience in a related residential or housing program. 

Experience & Knowledge

• Minimum of three (3) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness preferred.
• Experience in residential and/or housing programs.
• Knowledge of Housing First and harm-reduction principles.
• Working knowledge of SSI, SSDI, and SDI.
• Working knowledge of local resources for low-income individuals.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
• Comfort working in a culturally and ethnically diverse environment.
• Working knowledge of substance dependence disorders and mental health disorders.
• Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before small groups of clients or employees of the organization.

Physical Requirements

• Ability to sit and use a computer for moderate periods (1–3 hours per day).
• Ability to stoop, crouch, kneel, or crawl occasionally.
• Ability to lift or move objects up to 40 pounds.

Desired Qualities

• Compassionate, flexible, non-judgmental, and respectful.
• Able to maintain professional boundaries and set limits.
• Strong problem-solving and multitasking skills.
• Comfortable working independently and as part of a team.
• Open to feedback and ongoing learning.
• Commitment to ending homelessness and working effectively with diverse populations.
• Sense of humor encouraged.

Competitive Benefits 

• 100% Employer Paid Medical, Dental, and Vision Insurance
• Discretionary 403 B match
• 3 weeks’ vacation
• 12+ paid holidays
• 15 Sick days annually
• Employee Assistance Program
• Free lunch at Admin Site
• Comprehensive list provided at offer

To Apply

Please apply on Homeward Bound’s Website (ADP) or Indeed.

Equal Opportunity Employer

Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind and are dedicated to creating an inclusive environment for all employees.

Background Check

Employment is contingent upon successful completion of a background check, which may include criminal history, national sex offender search, and motor vehicle history.

*$34-36 hourly rate DOE with a competitive benefits package which includes 100% employer paid medical, vision and dental insurance, 3 weeks’ vacation, and access to a 403b retirement plan. Under California law, Homeward Bound is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary or hourly rate outside of the range posted in this job announcement. This range considers the wide range of factors that are considered in making compensation decision including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. Salary and hourly rate offers are determined based on final candidate qualifications and experience.