Event Coordinator

Job Description

Job Description

THE SAN MATEO COUNTY EVENT CENTER IS SEEKING CUSTOMER SERVICE ORIENTED EVENT COORDINATOR TO WORK SPECIAL EVENTS

The San Mateo County Event Center is a public assembly facility which hosts a wide variety of events and produces the San Mateo County Fair and operates the Jockey Club, a satellite wagering facility for horseracing as well as a full-service food service operation. An event coordinator serves in a highly visible capacity providing logistical support for events taking place on the SMCEC campus. Works directly with clients and vendors along with facilities, operations, and food services staff to provide event management and coordination to ensure a successful event.

This position provides Event Coordinator services during select events on an as needed basis. This is not a full-time position and this position does not have a regular work schedule. You will be offered shifts as they become available based on our event schedule. 

Rate of pay: $27.00 per hour 

Essential Functions/Responsibilities

Responsibilities may include but are not limited to the following:

• Provide logistical support for events taking place on the San Mateo County Event Center campus.
• Proactively work to ensure that clients have a positive experience.
• Oversee safety of guests, vendors, and staff; working with client to correct unsafe situations as needed.
• Monitor load in, event, and load out to be sure rules are followed and approved event plans and floor plans are enforced.
• Troubleshoot facility and personnel issues as they arise.
• Continually survey grounds, parking lots, and areas in use by clients during events for any negative impact.
• Assure rapid emergency response when/if required.
• Act as the liaison between key vendors, being the main point of communication between the client and our contractors.
• Supervise service contractors (ie: janitorial, security, parking, etc.); confirming hours worked and delegating tasks as necessary.
• Document the activities of the day, via written notes/reports.
• Oversee the unlocking/locking of event spaces as required.
• Perform additional duties as assigned.
  

Qualifications

• Excellent customer service skills.
• Organized, detail-oriented; demonstrated maturity in judgment and actions.
• Excellent verbal communication skills; tact and diplomacy in dealing with people and handling difficult situations.
• Basic computer skills are required.
• Experience working with large groups (1000+), including experience in safety and crowd control issues.
• Remains calm under pressure; ability to direct staff, guests, and vendors in a levelheaded manner in an emergency situation.
• Requires being punctual, responsible, reliable, and dependable to fulfill job obligations.
• Must be available to work evenings and weekends.
• CPR certification a plus.

Minimum Requirements

• Minimum two (2) years of experience in a hospitality or event related setting, experience in coordinating events and working with staff, vendors, clients, and other participants.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and stand. The employee is frequently required to make repetitive hand movements in the performance of daily duties. Employee is required to stand, walk, reach with hands and arms, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 25 pounds. May be required to spend considerable time walking and standing in the outdoor environment. Must be able to speak, hear, and see. Vision requirements are close vision, distance vision, peripheral vision, and ability to adjust focus.