Medical Technician - NCSH Residential

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.


HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

The schedule for this position is: 3pm-11:30pm Sun-Thurs/Tues-Saturday

JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services.
Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

The Medical Technician I (Med Tech I) works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Med Tech I provides facility coverage by supervising the clients during medication line, withdrawal management, and free time. This position is customer service-focused and is quick to take the lead in providing crisis intervention and client stabilization. Med Tech I assists clients in self-administering their medication, teaches clients to self manage their illness and physical health condition, coaches clients to keep appointments with primary
care physicians or other health appointments, screens clients for symptoms of common infectious diseases, and follows established policies and procedures to triage client medical complaints and links clients to the appropriate level of care.

KEY RESPONSIBILITIES
Direct Service
• Assist with assessment, intake, transition, and discharge of clients entering/exiting the withdrawal management unit.
• Monitor clients' progress in withdrawal management and maintain strong communication with the medical team.
• Provide alcohol and drug counseling and support, maintain appropriate/ethical boundaries with all clients, monitor client conduct, record client activity, and inform treatment team of potential concerns.
• Provide medical and behavioral crisis intervention and triage clients as needed within scope of practice.
• Demonstrate strong crisis intervention and client stabilization skills.
• Monitor the medication line and observe client's medication self-administration.
• Document client's medication self-administration with accuracy.
• Collect, organize, and report results of daily urinalyses.
Facility Operations
• Act as liaison for removal of biohazardous waste.
• Maintain stock of OTC medications and First Aid supplies.
• Perform periodic facility checks to ensure and maintain the safety and security of the facility.
• Complete detox rounds and behavioral support rounds at 30-minute intervals and document each round accurately.
• As needed, assist with duties of checking in visitors and monitoring visits, ensuring clients sign in/out with a valid pass, monitoring clients when they return from off-site passes, and checking all bags upon entering the facility.
• Sign emergency passes when the primary counselor is out of the office.
• Maintain supplies for urine and oral fluid drug testing and ensure Chain of Custody for all positive tests.
• Answer telephone and respond to inquiries regarding withdrawal management services within 24 hours.
Documentation
• Maintain all medical documentation that includes but is not exclusive to: Centrally Stored
Medication and Destruction forms, Medication Self-Administration forms, Controlled Substance logs, Shift-to-Shift Count forms, Discharge Medication forms.
• Ensure all medical documentation received from clients is uploaded into the electronic healthcare record and communicates to appropriate staff.
• Maintain compliance with due dates for all clinical documentation.
• Write and complete all progress notes within 72 hours of service delivery.
• Document all client UA's using the UA form and a progress note.
• Complete withdrawal management paperwork.
• Document withdrawal management rounds and behavioral support rounds every 30 minutes.
• Document client updates and incidents in the facility log daily.
• Complete same-day incident reports.
• Complete all documentation in compliance with agency policy and procedures, HIPAA, 42-CFR, funder standards, and other standards to satisfy internal and external evaluating requirements.
Administration and Other Duties
• Attend required training and meetings.
• Complete all assigned training in a timely manner.
• Communicate collaboratively with all members of the behavioral health team including medical, mental health, substance use disorders, and other staff.
• Seek consultation when encountering new and/or high-risk medical or clinical circumstances.
• Coordinate with referral sources for warm hand-offs to and from the program.
• Consult with prescribing providers on behalf of the Addiction Medicine Team (AMT).
• Maintain full compliance with registration requirements, if applicable.
And perform other duties as assigned.

QUALIFICATIONS
Education, Certification, or Licensure
• High school diploma or equivalent. Bachelor's degree in Social Work, or related preferred.
• Substance Use Disorder Counselor registration from an accredited California agency (CCAPP,
CAADE, CADTP) preferred.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Experience
• Preferably a minimum of two years' experience working with clients in substance abuse
treatment, relapse prevention and recovery in a residential or withdrawal management/detox setting.

Must complete background check and livescan clearance.


We will consider for employment qualified applicants with arrest and conviction records.