Switchboard Operator

Switchboard Operator Answers all incoming telephone calls, schedules patient appointments, validates eligibility, routes calls to the appropriate employee or provider and takes messages as required. Performs various office duties in the medical office setting for proficient operations and patient satisfaction. Works closely with Office Team to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees. Must have excellent written and verbal communication skills to communicate effectively with staff, patients, insurance companies, and physicians Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor Strong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner 1+ year of operator, medical office front/back work experience preferred Medical terminology knowledge strongly preferred Insurance knowledge preferred Ability to multi- task in a fast and high pressured environment Stringent adherence to all HIPAA laws Strong typing skills 40 and up wpm is required Strong analytical skills, problem solving. The ability to act and decide accordingly. Excellent Customer service and phone skills High school diploma or general education degree (GED) required. Minimum Salary: $23.00 Maximum Salary: $29.90 PIH Health