Front Desk
IHG Hotels & Resorts
We are seeking a dedicated Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for guests and play a crucial role in providing exceptional customer service and creating a positive guest experience.
*Duties* - Greet guests upon arrival and provide them with information about hotel services - Assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and complaints promptly and professionally - Process reservations and cancellations accurately - Perform night audit duties as needed - Maintain a clean and organized front desk area *Skills* - Some Clean and Laundry - Strong customer service skills with a focus on guest satisfaction - Knowledge of hotel management systems and procedures - Excellent communication and interpersonal abilities - Proficiency in phone etiquette - Bilingual skills are a plus - Ability to handle multiple tasks efficiently in a fast-paced environment - Understanding of hospitality industry standards and practices Job Types: Full-time, Part-timeVacancy posted 19 hours ago
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