Lead Medical Assistant (Bilingual; English/Spanish)

Lead Medical Assistant Esperanza Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | Tuition Reimbursement up to $5,000 per year | 10 Paid Holidays and 16 Days of Paid Time Off Compensation (Based on experience and qualifications): $23.00-$27.00 Location: 2001 S California Ave The Lead Medical Assistant (MA) plays a critical role in supporting the clinical team and ensuring efficient, high-quality patient care. This individual serves as both a clinical resource and a mentor to other Medical Assistants, fostering a collaborative environment while promoting best practices in patient care. The Lead MA also assists in day-to-day clinical operations, ensuring smooth workflow, and adherence to clinical protocols within the Patient-Centered Medical Home (PCMH) model. Primary Duties and Responsibilities Clinical Leadership: Provide guidance, support, and mentorship to the Medical Assistant team, acting as a clinical resource for questions and troubleshooting. Assist in onboarding and training new Medical Assistants. Monitor the performance of Medical Assistants, offering feedback and ensuring compliance with clinical protocols. Collaborate with the clinical team to promote patient safety, quality care, and infection control practices. Patient Care: Assist in direct patient care, including vital signs, rooming patients, administering vaccines, drawing blood, and preparing patients for exams and procedures. Support clinicians with minor procedures, specimen collection, and documentation in the Electronic Health Record (EHR) system. Educate patients on health maintenance, chronic disease management, and preventive care under the direction of clinicians. Operational Support: Ensure exam rooms are stocked and maintained, managing clinical supplies and inventory. Manage vaccine inventory and cold chain processes for all stock types to ensure timely and safe access to immunizations. Coordinate daily MA staffing and patient flow to maximize provider efficiency and reduce patient wait times. Assist in maintaining accurate and complete patient records, ensuring all clinical documentation is completed in a timely manner. Quality Assurance: Participates in quality improvement initiatives and projects aimed at improving clinical outcomes and patient satisfaction. Ensure compliance with organizational policies, regulatory requirements (HRSA, OSHA, etc.), and PCMH standards. Conduct audits on clinical procedures, equipment checks, and infection control measures as needed. Communication & Collaboration: Facilitate clear communication between clinical staff, providers, and patients to ensure coordinated care delivery. Attend and contribute to regular clinical and operational meetings. Requirements: 3-5 years of experience as a Medical Assistant required, preferably in a community health setting. High school diploma or equivalent required. Completion of an accredited Medical Assistant program required. Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required. Bilingual English/Spanish proficiency required. Current CPR certification. Strong clinical skills in patient care, specimen collection, and clinical procedures. Excellent communication and interpersonal skills to foster a collaborative team environment. Strong organizational skills with the ability to prioritize tasks and manage time effectively. Proficiency in Electronic Health Records (EHR) and Microsoft Office applications. Prior leadership or supervisory experience preferred. #J-18808-Ljbffr