Community Based Care Compliance Specialist (Compliance Specialist 2)

Initial Posting Date: 07/09/2026 Application Deadline: 07/16/2026 Agency: Department of Human Services Salary Range: $4,954 - $7,592 Position Type: Employee Position Title: Community Based Care Compliance Specialist (Compliance Specialist 2) Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Are you looking to be part of an agency where you have exciting opportunities to learn, grow and make a positive impact? Join a team where we value active listening, collaboration and empowering one another. Summary of Duties As a Community Based Care Compliance Specialist, you will: This position investigates non-abuse complaints in community-based facility settings through interviews with providers, residents, staff, and others as appropriate, observation, and record reviews, to gather facts to determine their compliance with Oregon Administrative Rules. The position ensures provider compliance with Community Based Care rules, regulations, guidelines, and policies. The position also identifies trends within facilities that indicate systemic deficiencies that need to be remedied to ensure the safety, health, and independence of residents. Independently interpret and apply complex regulations, rules, laws, and guidelines pertaining to Assisted Living, Residential Care, and Memory Care Facilities. Review and analyze data regarding a facility to identify trends, problems, and areas of noncompliance with Oregon Administrative Rules (OARs ). Conduct comprehensive investigation for licensing complaints through interviews with providers, residents, staff, and others as appropriate. Also, perform observation and record reviews to gather facts within CBC Facilities to determine their compliance with OAR . Conduct thorough, objective investigations by documenting facts, evidence, interviews, observations, and regulatory findings in clear, accurate, and legally defensible reports. Ensure written reports support investigative conclusions, demonstrate compliance with applicable laws, rules, and policies, and effectively communicate findings to internal and external partners. Visit to evaluate compliance for facilities enrolled in the Facility Enhanced Oversight Supervision Program (FEOS). Identify deficiencies to comply with OARs associated with the facility type and issue citations, both immediately for severe circumstances such as harm/immediate jeopardy situations as well as substantiated violations. Coordinate with the Local APD and Area Agency on Aging when issues have the potential to become abuse or neglect. Work closely with the Office of Safety, Oversight and Quality (SOQ) concerning licensing complaints to assist with plans of correction, rule explanation and further regulatory action. Screen, analyze and triage complaints received during intake to determine appropriate level of response as established by statute, rule, policy and procedure. Assign for investigation or refer to a different agency, law enforcement, when it is determined that no LCU investigation is needed. Minimum Qualifications Four years experience doing administrative research that included compiling and evaluating facts to recommend management action, or decide compliance with program guidelines and regulations. Two of the four years must be above the technical support level. (Note: some positions may require experience in a specific regulatory industry or program) Note: college-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years. Essential Attributes We are looking for candidates with: Experience interpreting and applying laws, regulations, policies, or established standards to evaluate compliance, make well-reasoned decisions, and explain requirements to others. Experience gathering and analyzing information from multiple sources (such as interviews, observations, records, or data) to determine findings, identify trends or root causes, and develop evidence-based conclusions. Experience communicating professionally and effectively verbally and in writing with individuals from diverse backgrounds while navigating difficult or sensitive situations, gathering information, and maintaining productive working relationships. Experience independently managing multiple priorities, organizing complex workloads, and completing accurate documentation while meeting established timelines and quality standards. Attention all candidates! A COVER LETTER IS REQUIRED. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. Working Conditions Your work schedule will be 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST). Occasional overtime may be available. Employees in these positions may be required to work a flexible work schedule as a condition of employment. This is understood to mean that the hours of work may vary and could include evenings and weekends under certain circumstances. This position is primarily hybrid and requires frequent statewide travel to licensed Community Based Care settings to conduct inspections, investigations, and compliance activities. This position may be on the phone regularly or process work electronically. Work schedule specifics will be determined by the hiring supervisor. This position requires regular travel to fulfill business needs, including visits to community-based care settings, participation in meetings, and attendance at required trainings. Travel may occur during inclement weather and under varying road conditions. Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodation per the ADA or creative solutions in certain cases may be used to meet this need. This position requires a good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve. You will interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions. You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others. Fast paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting, and daily computer and technology use. Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as phone calls with Oregonians. Background Checks and Requirements If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. ODHS Employee Resource Group communities that promote shared learning. Cost of Living Adjustments. Annual salary increases (until you reach the top of the listed salary range). Amazing benefits package. Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. General Information This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. The recruiter for this position is Ryan Bennett. If you contact the recruiter, please include the job requisition number: REQ-203230. Email: View email address on click.appcast.io Phone (call or text): View phone number on click.appcast.io Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”