Director, Service Business

Job Description

Job Description

Description:

Position Title : Director of Service Business

Position Location : Uxbridge, MA - Hybrid (4 days in office, 1 day remote)

On Target Compensation (OTC): $181,000 - $210,000 ( On-Target Compensation includes base salary + variable compensation. Actual compensation will vary based on location, skills, experience, and other job-related factors)

Position Snapshot: The Director of Service Business is responsible for driving service sales and profitable growth through the development and execution of Lenze Americas’ after-sales strategy. This role owns the full-service sales lifecycle, maximizes value from the installed base, and leads service and repair operations across the region. With accountability for strategy, forecasting, and performance, the Director provides strong financial, people, and cross-functional leadership while delivering a consistent, customer-focused service experience aligned with global priorities.

About you : You are a strategic, hands-on leader with a strong track record of accelerating service sales growth, enhancing customer experience, and delivering operational excellence within industrial or technical environments. You bring an outgoing, results-driven, and approachable leadership style, paired with strong communication skills and confidence engaging both internal leaders and external customers. With sharp commercial acumen, you know how to build, lead, and inspire high-performing, highly engaged teams while aligning regional execution with global strategy. You excel at translating business objectives into scalable, customer-focused service solutions that deliver measurable results.

A day in the life:

• Own the strategic development and growth of Lenze’s after sales and service portfolio, including service contracts, repairs, retrofits, upgrades, training, and emergency services
• Own the full sales process, from opportunity identification through quoting, negotiation, and close
• Drive service revenue and margin growth through proactive lifecycle management of the installed base
• Identify and pursue new service business opportunities across manufacturing, OEM, and MRO customers
• Build strong relationships with customer stakeholders in maintenance, operations, engineering, and management
• Establish and manage a structured service and inside sales funnel, including forecasting, KPIs, and performance reporting
• Establish policies and procedures that ensure compliance with regulatory requirements and industry standards, safeguarding the organization’s reputation
• Provide functional leadership for Service Operations, and the regional partner network, including repair centers
• Lead, coach, and develop high-performing teams, fostering strong engagement, accountability, and continuous improvement
• Ensure high levels of employee engagement by setting clear expectations, promoting collaboration, and supporting professional growth
• Partner closely with the executive leadership team and global colleagues to align service strategies, priorities, and investments with corporate objectives
• Partner cross-functionally with other internal teams to ensure seamless solution delivery

What you will bring:

• 7+ years’ experience in service within industrial automation, OEM, or process industries which include revenue ownership and sales
• 5+ years’ experience leading high performing teams
• Bachelor’s degree in engineering, business, or a related field
• Proven experience in developing comprehensive business plans, including creating and implementing various business models for service offerings or service-oriented products.
• Background in B2B industries, ideally within the automation and drives sector
• Knowledge of automation solutions, retrofit strategies, and aftermarket services
• Experience in E2E service business including business development, repair / spare parts operations and digitalization
• Proven leader of cross-functional organizations with experience leading managers
• Strong people leader who motivates teams, drives results, and sustains high engagement
• Sound decision-maker with the ability to problem-solve and manage competing priorities
• Demonstrated ability to convert customer insights into improvements across people, process, and technology
• Track record of building, developing, and retaining high-performing, accountable teams
• Data-driven, collaborative leader with CRM proficiency (SAP) and strong analytical capabilities
• Excellent communication, negotiation, and executive-level presentation skills
• Ability to travel up to 20% to support customers, partners, and regional teams

Perks of being part of our team:

• Blue Cross Blue Shield Medical Insurance – multiple plan options
• Blue Cross Blue Shield Dental Insurance
• FSA, HSA options
• Vision Insurance
• 401k with company match, fully vested
• Paid Time Off
• 10 company paid holidays
• Company paid disability & AD&D insurance
• 100% paid parental leave after one year of service
• Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
• Tuition reimbursement
• Many of our positions offer flexible schedules to meet your needs
• Relaxed business casual environment
• Sit/Stand desks for onsite office positions
• Frequent team building activities
• Career development opportunities

About us: Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and industrial equipment (pumps/fans).

A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.

Our culture: We’re powered by people. Our culture is built on collaboration, innovation, and respect—where every voice matters and every idea has the potential to shape the future . We believe in balance, supporting our team with the flexibility and resources they need to thrive both professionally and personally.

Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.