Office Aide

Job Description

Job Description

We are seeking a detail-oriented, customer-focused professional. This position investigates potential water waste ordinance violations by reviewing customer complaints, smart meter data, and water usage records. Responsibilities include determining when warnings or violations are appropriate, communicating with customers, promoting water conservation, and coordinating follow-up field service requests in accordance with established policies and procedures.

Key Responsibilities

• Investigate reported and suspected water waste violations involving residential, commercial, and public properties.
• Review smart meter data, water usage records, and supporting information to determine whether warnings or formal violations are warranted.
• Communicate with customers regarding water conservation requirements, drought conditions, and client ordinances through phone calls, letters, and emails.
• Educate customers on water conservation practices and assist in resolving indoor and outdoor water waste issues.
• Assign, monitor, and follow up on field service orders related to water waste and conservation.
• Conduct research, maintain accurate records, and prepare professional customer correspondence documenting investigation findings.
• Follow established program policies and procedures while managing assigned responsibilities independently.
• Perform other related duties as assigned.

Knowledge, Skills and Abilities

Strong written and verbal communication and customer service skills.

Ability to research, analyze and interpret water usage data and records.

ability to communicate professionally with customers, staff and officials.

ability to investigate complaints, document findings, and follow established procedures.

ability to work independently and mange service orders and follow-up tasks efficiently.