Part-Time Property Receptionist

Job Description

Job Description

ABOUT ELM GROVE

A well-established Real Estate Development and Property Management firm is looking to hire a part-time Property Receptionist to join their team in Manchester, NH .

A good candidate will have maintenance experience and a great attitude. Must have good knowledge in apartment maintenance including but not limited to plumbing, electrical, drywall, painting and general carpentry. Appliance repair is a plus. Ability to diagnose issues and must have own tools, vehicle and state issued driver's license.

Our Culture & Values

At Elm Grove Companies, our values aren’t just words — they’re how we work every day. We lead with Respect , collaborate through Synergy , take Accountability for our actions, show up with Dependability , and embrace a Growth Mindset in everything we do.

We expect every team member to live these values daily — in how they communicate, solve problems, and support one another. We offer freedom to think, create, and contribute without micromanagement, and we hold each other to a high standard of ownership and integrity.

If these values align with how you work and who you are, we want to talk with you.

The Receptionist serves as the primary point of contact for residents, prospective tenants, vendors, and visitors at the residential apartment community. This position is responsible for maintaining a professional and welcoming front office environment, providing administrative support to the property management team, and ensuring a consistently high standard of service delivery. The incumbent must demonstrate strong organizational ability, sound judgment, and a commitment to resident satisfaction in a fast-paced, community-focused environment.

Essential Job Functions

The following duties are representative of the work performed in this role. Other duties may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Front Desk Operations & Resident Relations

• Staff and maintain the front desk during all designated business hours, ensuring a professional and organized point of reception at all times.

• Receive and direct residents, prospective tenants, vendors, and guests; provide courteous assistance and route individuals to appropriate staff members or resources.

• Answer all incoming telephone calls promptly and professionally; record and distribute messages accurately and in a timely manner.

• Monitor shared inboxes and communication platforms; escalate urgent matters and respond to routine inquiries within established service standards.

• Coordinate logistics and hospitality for property tours, partner visits, and prospective resident appointments.

Property Management Support

• Receive, log, and process resident service and maintenance requests through AppFolio or applicable property management software; communicate status updates to residents and relevant staff.

• Assist in the preparation and processing of tenant move-in and move-out documentation, including welcome packets, key management, and walkthrough coordination.

• Support rent collection processes including receipt of payments, issuance of confirmations, and directing residents to approved payment channels.

• Distribute community notices, lease renewal documents, and resident correspondence on behalf of the property management team.

• Maintain organized and accurate resident files, lease records, and all related correspondence in accordance with company policy and applicable regulations.

• Assist with the administration of resident satisfaction surveys and coordinate follow-up communications as directed.

Administrative & Office Operations

• Uphold professional standards of office cleanliness, presentation, and organization to ensure a positive experience for all visitors and staff.

• Manage the procurement, inventory, and organization of office supplies.

• Perform data entry, update contact records, and maintain accuracy within property management platforms, CRM systems, and shared databases.

• Draft, proofread, and format internal memoranda, letters, and correspondence on behalf of the property management team.

• Provide logistical and administrative support for community events, vendor appointments, and on-site training activities.

• Contribute to the development and maintenance of standard operating procedures (SOPs) and administrative workflow checklists.

• Assist on-site management staff with mail handling, package logging, and vendor coordination as operationally required.

Minimum Qualifications

• High school diploma or equivalent required; associate’s degree or higher in Business Administration, Communications, or a related field preferred.

• Minimum of one (1) to two (2) years of experience in a receptionist, administrative support, or customer-facing role; experience in property management or real estate a plus.

• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook); ability to learn and navigate property management software platforms (e.g., AppFolio) required.

• Exceptional written and verbal communication skills in English, with a high degree of accuracy, professionalism, and attention to detail.

• Demonstrated ability to manage competing priorities, meet deadlines, and maintain composure in a dynamic work environment.

• Strict adherence to confidentiality and discretion in the handling of sensitive resident, personnel, and organizational information.

• Strong interpersonal skills with a collaborative, service-oriented work ethic.

Preferred Qualifications

The qualifications listed below are not required for employment in this position but are considered advantageous given the composition of the communities served.

• Conversational proficiency in spoken and written Spanish to facilitate effective communication with Spanish-speaking residents and prospective tenants.

• Bilingual verbal communication ability is strongly valued, particularly in the areas of service request intake, leasing inquiries, and routine resident interaction.

Language Requirement: Proficiency in reading and writing English is required for all written communications, documentation, lease administration, and internal correspondence. This requirement applies to all candidates regardless of additional language skills.

Core Competencies

• Professional Presence — Consistently represents the organization with poise, integrity, and a welcoming demeanor.

• Communication — Conveys information clearly and professionally in verbal and written formats across diverse audiences.

• Organization & Prioritization — Manages multiple responsibilities simultaneously with accuracy and a systematic approach.

• Service Orientation — Demonstrates a proactive commitment to resident satisfaction and a solutions-focused mindset.

• Discretion & Accountability — Exercises sound judgment and personal accountability in all professional interactions.

• Adaptability — Responds effectively to shifting priorities, interruptions, and evolving operational needs.

• Team Collaboration — Works cooperatively across departments to support organizational objectives and shared goals.

Work Environment & Physical Requirements

This position operates in a professional office environment within a residential property setting. The employee is regularly required to sit for extended periods, use standard office equipment, and communicate in person and by telephone. The ability to lift up to 15 lbs. occasionally may be required. Reasonable accommodations will be provided in accordance with applicable law.