Patient Service Representative - Manhattan Beach Pediatrics
$31.88 - $45.66 per hourUCLA Health Careers
Patient Service Representative
Work Location: Manhattan Beach, CA, USA
Work Schedule Monday- Friday, 8:15am-5:15pm
Salary Range: $31.88 - 45.66 Hourly
Employment Type 2 - Staff: Career Duration Indefinite
In this role, you will provide administrative and patient support for assigned physicians and serve as a key point of contact for patients throughout their care journey. Responsibilities include acting as a liaison between patients, providers, and referring physicians; assisting patients with accessing services across the health system; coordinating referrals and follow-up care; obtaining, verifying, and securing required insurance authorizations; and providing timely communication through phone and Epic/Care Connect. The Patient Service Representative works collaboratively with clinical and administrative teams to support care coordination, ensure a positive patient experience, and facilitate efficient access to care and specialty services.
Salary range: $31.88-$45.66
Required:
- Skill in setting priorities which accurately reflect the relative importance of job responsibilities
- Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
- Ability to creatively integrate competing demands into a productive working environment
- Skill in verbal communications to clearly convey complex problems in both formal and informal situations
- Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Preferred:
- Knowledge of specific specialty practice and workflows
- Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs
- Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
- Familiarity and knowledge of authorization process & managed care programs
Vacancy posted 9 hours ago
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