Logistics Clerk

Job Description

Job Description

Job Title: Logistics Clerk

Job Description

The logistics clerk plays a key role in supporting veterinary professionals by promoting and supporting animal health products, ensuring smooth order processing, and delivering outstanding customer service. This position focuses on maximizing customer satisfaction and retention through effective product adoption, customer onboarding, training, and issue resolution. Acting as a liaison between customers and internal teams, the logistics clerk helps veterinary practices achieve their desired outcomes and realize the full value of the products and services.

Responsibilities

• Communicate with veterinary professionals to explain the characteristics, features, and benefits of products, and encourage them to test, use, and recommend these solutions.
• Generate new and repeat sales by providing accurate product and technical information to veterinary practice associates.
• Support identified customers with product placements, order processing, and timely delivery while responding promptly to regional leads.
• Answer questions and provide expert product knowledge to guide and support customers with their orders and sales decisions.
• Track and document all customer interactions, activities, and sales efforts using a Customer Relationship Management (CRM) database, including regular reports and territory records.
• Monitor customer usage, satisfaction, and retention metrics using tools such as Salesforce to assess the effectiveness of customer success efforts.
• Perform general administrative and clerical tasks such as data entry, filing, and managing inbound and outbound calls to support customer service and logistics coordination.

Essential Skills

• Experience in customer service, sales, telemarketing, or a similar customer-facing role is preferred.
• Proven ability to work confidently and effectively in a customer-facing role, including phone and virtual interactions.
• Strong customer-focused communication skills, with excellent verbal and written abilities to convey information clearly to veterinary professionals.
• Experience as a veterinary technician is highly preferred, particularly in a veterinary clinic setting.
• Experience leveraging CRM systems and data analytics to identify potential customers, segment accounts, and understand product needs.

Additional Skills & Qualifications

• Experience working in a veterinary clinic, especially in a veterinary technician or similar role, is highly preferred.
• Experience with Salesforce or similar CRM platforms is an advantage.
• Prior experience in administrative support, clerical work, or call center environments is beneficial.
• Experience handling inbound and outbound calls in a customer service or sales context is advantageous.
• Comfort with data entry, record keeping, and maintaining accurate customer and sales information.
• Interest in transitioning from hands-on clinic work to a customer support, sales support, or logistics-focused role within animal health.

Work Environment

This position is fully onsite in Parkville, MO, working within a close-knit, supportive team that values collaboration and shared success. The work environment is fast-paced and customer-focused, with frequent interaction via phone, email, virtual meetings, and CRM tools. You will regularly use technology such as Google Suite (especially Google Sheets) and Salesforce or similar CRM systems to manage customer data, track activities, and monitor performance metrics. The culture emphasizes strong relationships, open communication, and a positive, team-oriented attitude. As the organization shifts toward more direct-to-consumer sales, there are meaningful opportunities for growth, learning, and expanded responsibilities within a dynamic and evolving business.

This is a Contract position based out of Parkville, MO.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Parkville,MO.

This position is anticipated to close on Jun 12, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.