Group Rooms Controller - Marriott Fort Collins, Colorado

Group Rooms Controller

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Group Rooms Controller for the Marriott in Fort Collins, Colorado.

Come be a part of Fort Collins, Colorado's PREMIER Full-Service hotel! At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.

Be Inspired! Be Empowered! Be You!

"With Marriott's TakeCare culture, associates are always the heart of our business." Bill Marriott

Purpose:

Provide administrative and clerical support to Sales and Catering Managers and the Front Desk to ensure exceptional customer satisfaction. Serve as a key point of communication by professionally operating the hotel switchboard and managing guest and hotel inquiries. Maintain the accuracy of room blocks and reservations, contributing to a seamless guest experience that maximizes satisfaction and operational efficiency, this includes forecasting of room inventory.

Essential Duties/Responsibilities:

• Answer all incoming calls promptly in the prescribed manner.
• Process all reservation requests, changes, and cancellations received by computer, phone, fax, or mail.
• Explain guarantee, special rate, and cancellation policies to callers
• Pre-register designated guests and prepare key packets when possible
• Organize and coordinate pre-blocking/ pre-registration for arriving groups.
• Review out of order rooms daily
• Identify any over-commitments.
• Answer questions about property facilities/services and accommodations.
• Follow sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations.
• Input and access data in reservation system.
• Input group rooming lists using reservations systems, revise room blocks to maintain the required number of rooms available and keep organized files of all groups.
• Set up proper billing accounts according to accounting policies.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; than guests with genuine appreciation.
• Type correspondence, reports and forms as well as prepare simple written correspondence.
• Once Sales Manager Contracts are completed, GRC's responsibility is to create the Group Block in the PMS/Marsha System
• Create new files and monitor trace files; geographic, trace and master cards.
• Prepare coversheets and rooming lists based on room blocks and customer information.
• Send Weekly PHT Reports to the Sales team, and other reports as needed.
• Professional and positive communication with both guests and fellow employees.
• Proactive attitude and forward thinking when dealing with group blocks, deadlines, and detailing/rooming lists.
• Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
• Maintain group information, monitor the progress of all room blocks, and communicate with the sales manager and clients regarding the status of upcoming/future groups.
• Assisting with Reservation requests from Group and Corporate Clients
• Enter all special room requests into computer or manual systems and alerts front desk staff, housekeeping and other departments as needed.

Other Duties/Responsibilities

• Monitor and maintain internal keys and logs in compliance with key control procedures.
• Be familiar with hotel, its services and the local area.
• Be familiar with check-in procedures, assist as needed.
• No travel required.
• Hours: Scheduled hours may vary

Supervisory Duties - None

Qualifications:

• Experience in previous Rooms Controller or Group Rooms Coordinator role preferred.
• 1-year minimum experience in front desk sales or customer service in the hospitality industry required.
• Previous Marriott experience highly preferred.

What we offer:

• Salary range $20.00 to $24.00 an hour
• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program