Point of Care Coordinator

Where You'll Work

Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.

Job Summary and Responsibilities

As our Point of Care (POC) Coordinator, you will help clinical laboratory teams and hospital departments standardize and maintain high-quality diagnostic testing systems so they can ensure accurate patient results and total regulatory compliance across multiple facilities. Every day you will oversee the daily operation and maintenance of the Point of Care system, including equipment oversight, database management, and troubleshooting. You will be expected to act as the primary technical liaison, managing the entire lifecycle of POC support tickets, performing staff training, and ensuring that all system policies and documentation meet rigorous CLIA and state regulatory standards. To be successful in this role, you must possess strong technical knowledge of laboratory information systems and middleware, demonstrate proficiency in regulatory compliance (CLIA), and exhibit excellent communication skills to coordinate complex projects across multiple hospital locations.

• Operational Management: Oversees daily Point of Care (POC) operations, including generating accurate management reports, maintaining system user access, and ensuring equipment maintenance and functionality
• Regulatory Compliance & Policy: Develops and enforces POC policies and procedures to ensure ongoing compliance with all state and federal regulatory standards, including CLIA requirements
• Technical Consultation: Serves as the CLIA-defined Technical Consultant, managing personnel qualifications, coordinating testing activities, and overseeing the maintenance of all required regulatory documentation
• Training & Competency: Manages comprehensive training programs for POC staff and key operators, ensuring all competency records and continuing education documentation meet legal requirements
• Issue Resolution & Ticketing: Manages the full lifecycle of POC support tickets and collaborates with CSH support to troubleshoot and resolve technical issues
• Project Leadership & Governance: Represents the laboratory on POC-related projects throughout the design and implementation phases while validating all governance-related change requests

Job Requirements

Required

• Bachelor's degree in biological or chemical sciences, as defined by CLIA
• 2 years clinical laboratory experience
• State license requirements - North Dakota: MT-L:ND
• Job duties require considerable knowledge of the principles and practices related to point of care systems in order to act as Lab POC SME (Subject Matter Expert).

Preferred

• Minimum 2 years POC Coordinator experience in an Acute Care setting