Senior Specialist, Benefit Operations

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Job Summary The Senior Specialist, Benefit Operations plays a central role in managing and coordinating the administration of all company-sponsored health and welfare benefits and wellness programs. This position is primary for Canada and also provides support for US and Puerto Rico. This position provides Tier 2 support and works collaboratively with internal People Services teams, including Payroll, Communications, HR Business Partners and Workforce Administration, as well as external partners such as benefit administrators, insurance carriers, vendors, and brokers. Ultimately, our goal is to provide an exceptional customer experience, ensuring our benefit programs are not only effective and efficient, but also contribute to the well‑being and success of our workforce and the broader community they support. Essential Functions Utilize ServiceNow ticket system to research and provide resolution to Tier 2 benefits operations cases. Oversee the daily administration of company benefits programs, including medical, dental, vision, COBRA, retiree MAP & EGWP programs, HSA, FSAs, life insurance, disability, wellness programs, and all other ancillary plans. Responsible for implementations, enhancements, testing, deployment, execution, administration and communications of the Bristol-Myers Squibb (BMS) benefit plans and systems. Partner with Benefit Strategists and Service Delivery Management to determine feasibility to successfully operationalize proposed benefit additions or modifications. Participate in implementation meetings and provide SME knowledge of benefit operations, plan requirements, vendor deliverables and project plans. Identify opportunities for process automation, reducing manual tasks and creating streamlined and efficient processes. Serves as main point of contact for our benefit administrators, carriers and vendors for all operational activities, including understanding plan requirements. Collaborate with the Benefit Operations Team to assist in the planning and execution of Annual Enrollments. Partner with the Communications to ensure employees are well‑informed about their benefit choices and timelines. Oversee benefit administrator to ensure successful delivery of contracted services within project timelines. Analyze enrollment data to identify trends and areas for improvement. Compile and present relevant data for second-level appeals. Review and update employee reference materials, or Knowledge Articles. Ensure articles are updated, if applicable, and reposted before articles expire. Prepare and submit and/or oversee vendor preparation of required government filings (5500s, SARs, 1095s, etc.). Prepare financial reports as needed. Audit and reconcile invoicing for carriers, vendors, etc. and provide support for the PO process. Assist with internal and external audits and benefit surveys, as required. Coordinate M&A activities for Benefit Operations (employee data load date coordination, requirements and enrollment windows, plan for specific M&A concessions, obtain data for Prism reports and historic archiving requirements, etc.). Collaborate with internal partners, carriers and vendors, to create and provide training and resources for benefits offerings, including webinars, workshops and informational materials. Monitor and analyze employee benefits utilization, costs and trends to identify opportunities for cost‑saving, optimization and program improvements. Stay informed about industry best practices, emerging trends and regulation changes as it pertains to benefit operations. Special projects and seasonality of work may require the ability to work more than a 40 workweek. Education Bachelor’s degree in Human Resources, Business Administration or related field or equivalent experience preferred. Professional certifications such as SHRM-CP, PHR or CEBS preferred. Experience Minimum of 5-7 years of experience in benefits administration, with at least 3 years in a senior or lead role required, Canadian experience preferred. Experience with self‑insured benefits plans or large, complex benefits programs required, RRSP and Medicare knowledge preferred. Experience with benefits administration software and HRIS platforms required, familiarity with Workday and Alight preferred. Prior experience implementing new benefit technologies, upgrading systems and operational redesigns strongly preferred. Skills Strong analytical and MS Excel skills with exceptional attention to detail and the ability to interpret and present complex benefits data. Excellent written and verbal communication skills, with the ability to explain complex benefits information to all stakeholders at all levels. Exceptional project management and organizational skills with the ability to manage multiple priorities and deadlines. Agile workforce requires the ability to work in a highly collaborative, multifunctional team environment and the ability to deliver on individual goals with minimal supervision. Work Environment Ability to work in a typical office environment. 50% hybrid work schedule. Occasional travel may be required, but not part of typical work requirements. Compensation Overview Tampa - FL - US: $68,430 - $82,915 The starting compensation range(s) for this role are listed above for a full‑time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job‑related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit Benefits Health Coverage: Medical, pharmacy, dental, and vision care. Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). Financial Well‑being and Protection: 401(k) plan, short-and-long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non‑Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part‑time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. Eligibility Disclosure The summer hours program is for United States (U.S.) office‑based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote‑by‑design or lab‑based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life‑changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On‑site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site‑essential, site‑by‑design, field‑based and remote‑by‑design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site‑by‑design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field‑based and remote‑by‑design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People With Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to View email address on click.appcast.io. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at View email address on click.appcast.io. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1600930 : Senior Specialist, Benefit Operations #J-18808-Ljbffr Bristol Myers Squibb