Resident Service Coordinator - Soma Towers

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY Soma Towers has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. Two luxury high‑rises total 273 units with 16 Commercial spaces. Iconic architecture and smart design combine with motivated, savvy, and conscious planning to make Soma Towers the most inspired apartment community in the heart of the Central Business District in Downtown Bellevue! Join our Innovative Team Today! The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in‑depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents. JOB DESCRIPTION In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. What your day might look like Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member. Answers phone calls, routes all calls to the appropriate team member Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning. Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors. What we are looking for Excellent customer service and someone who can interact with a diverse group of people Professional in dress & communication skills Strong organizational skills with high attention to detail Knowledge about the neighborhood to assist residents and guests Proficiency in using computers, internet, and basic software What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we're looking for you! Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders. Develops and publishes property newsletter, which includes planned events, resident services, and advertisements. Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards. Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games. Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed. Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. Physical Demands: Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas. Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Incumbents must be able to push, #J-18808-Ljbffr greystar